Service Manager

3 weeks ago

Wheat Ridge, Colorado, United States TruGreen Full time
Job Description

We are seeking a highly skilled and experienced Service Manager to join our team at TruGreen. As a Service Manager, you will be responsible for providing quality and timely service to our customers through the recruitment, training, and supervision of a team of lawn care specialists.

Responsibilities
  • Evaluate the quality of service provided to customers and develop procedures to minimize customer complaints.
  • Coach and develop lawn specialists and trainees, working with other managers to identify ways to reduce customer cancellations.
  • Recruit, interview, and select personnel needed to efficiently staff the service function, evaluating performance, making salary recommendations, and administering disciplinary actions consistent with company policy.
  • Plan and conduct new hire and ongoing training for service personnel in customer service skills, technical skills, safety policies, and procedures.
  • Supervise a team of technicians to ensure service (production and sales) goals are met, maintaining positive morale among personnel and actively promoting teamwork.
  • Examine associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures.
  • Determine work procedures, issuing oral and written instructions, expediting workflow by coordinating the sharing of information between customer and field technician.
  • Prepare work schedules and assign and monitor duties to service personnel for efficiency.
  • Prepare composite reports from individual reports of subordinates, conducting daily and weekly management meetings.
  • Ensure a safe workplace is provided for all associates by ongoing training and adherence to company policies.
  • Maintain Department of Transportation Pre/Post Trip Inspection and Drive Qualification files, ensuring current licensing is maintained by all associates as required by company policy/state and/or federal law.
Requirements
  • Associate's degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.
  • 2+ years of supervisory management experience required.
  • Certificates, licenses, and registrations as required by federal and state law.
  • Bachelor's degree and sales experience preferred.
  • Requires extensive local travel.
  • Valid, permanent driver's license from state of residence and a clean driving record per company standards are required. Current liability auto insurance required. Must be able to obtain and maintain a valid DOT medical card. Must be 21 years of age by date of hire.
Preferred Qualifications
  • Excellent verbal and written communication skills.
  • Ability to communicate effectively at all levels of leadership and with front line staff.
  • Excellent leadership skills in team building, selecting talent, training, mentoring, and developing a sales team, executing goals.
  • Excellent time management skills.
  • Practical knowledge of service industry and experience in developing and executing sales plans.
  • Business process analysis skills.
  • Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to sit or stand, walk on uneven surfaces or climb stairs for an extended period of time, use hands and arms to handle, feel, or reach, speak and hear, use vision abilities for close, distance, color, peripheral, depth, and focus, lift up to 50 lbs independently, push and pull equipment.
  • Occasionally required to stoop, kneel, crouch, or crawl.

Subject to outdoor weather conditions which may include extreme cold, extreme heat, or wet conditions, subject to exposure to animals and insects, regularly exposed to chemicals using appropriate safety equipment, occasionally work near mechanical or moving parts.

Ability to speak, read, and write fluently in English is required. You MUST BE physically located in the United States while performing this job.

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