Customer Experience Specialist
3 weeks ago
Camping World Holdings, Inc. is seeking a highly skilled Customer Experience Specialist to join our team. This role is responsible for providing exceptional customer service and support to customers seeking RV sales and service. As a key member of our team, you will be responsible for initiating and processing requests for repair services, providing administrative support to the Service Department, and ensuring customers are kept apprised of work progress.
Key Responsibilities:
• Determine specialized product needs and services by working directly with customers
• Suggest add-on sales to increase average transactions
• Provide price estimates for designated installations prior to scheduling appointments
• Keep customers informed of work progress
Requirements:
• A minimum of one year of service experience is preferred
• Previous RV product or camping lifestyle experience
• Ability to work daily on a computer and perform internet searches as needed
• Excellent organization and follow-up skills are required
• Ability to follow department procedures and policies
• Valid driver's license
• May lift up to 25 lbs and/or move up to 50 lbs with assistive devices
• Prolonged periods of standing, stooping, crawling, and bending
Compensation:
The estimated annual salary for this role is $36,330.00-$49,953.75. This position is eligible for variable compensation in addition to base pay, with an estimated annual range of $25,000-$35,000. In addition to competitive pay, we offer a comprehensive benefits package, including Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave, Tuition Reimbursement, and on-the-job training opportunities.
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
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