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Direct Market Manager

2 months ago

Longmont, Colorado, United States ThinkTank LLC Full time
Job Description

Overview:

ThinkTank LLC is seeking a seasoned Direct Market Manager to lead a dynamic team of Broadband Consultants dedicated to promoting and enrolling eligible customers into an affordable home internet and streaming TV service package. As a key member of our team, you will play a critical role in driving campaign success, ensuring team adherence to sales and enrollment procedures, and directly engaging with customers.

Key Responsibilities:

  • Team Leadership: Manage and lead a team of Broadband Consultants in various in-person distribution locations, providing guidance and support to ensure high activation rates and compliance with the 90-day customer retention requirement.
  • Training and Development: Train and support team members on the enrollment process, product benefits, and customer interaction techniques, empowering them to excel in their roles.
  • Customer Engagement: Participate directly in customer enrollments to provide firsthand sales experiences and insights, ensuring a seamless and satisfying customer experience.
  • Performance Monitoring: Monitor team performance, identifying areas for improvement and implementing strategies to increase team effectiveness and customer satisfaction.
  • Compliance and Logistics: Ensure compliance with all regulatory requirements and ethical standards in campaign execution, handling logistical aspects of campaign management, including scheduling, location setup, and material distribution.

Benefits:

  • Competitive Compensation: Attractive compensation package with competitive pay and performance-based incentives, offering high earning potential based on team performance and personal sales achievements.
  • Comprehensive Training: Provided with extensive marketing materials and resources to support team activities, as well as comprehensive training and professional development opportunities.
  • Flexible Work Arrangements: Flexible to travel within assigned territories and work at various event sites, with a focus on timely compensation and a weekly payment structure.

Qualifications:

  • Leadership Experience: Proven leadership experience in sales or marketing, preferably in telecommunications, broadband, media services, or similar industries.
  • Organizational Skills: Strong organizational and team management skills, with excellent communication and interpersonal abilities to engage effectively with both customers and team members.
  • Training and Motivation: Ability to train and motivate a sales team to achieve and exceed their performance targets, with knowledge of customer enrollment processes and compliance with federal programs like ACP.