Department Manager

4 hours ago

Champaign, Illinois, United States H&M Group Full time
Job Title: Department Manager

At H&M, we are seeking a highly motivated and experienced Department Manager to join our team. As a Department Manager, you will be responsible for supporting the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience in the department and overall store.

Key Responsibilities:
  • Regularly analyze and follow up on Sales & Profit KPIs for the department with the Visual Merchandisers. Secure that actions are taken to maximize selling.
  • Together with the store management team, secure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, etc.) and excellent customer service keeping within the sales budget of allocated hours.
  • Plan and prioritize actions together with your team that have a clear impact on selling and ensure the implementation of the Commercial Handbook.
  • Ensure H&M Customer Service standards are always delivered through active coaching and leading by example.
  • Actively participate in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, department moves, and price change.
  • Actively prevent loss and ensure the department follows appropriate safety and security guidelines.
  • Give input to the Store Manager and Area Teams on allocation and replenishment to secure garment levels according to sales trends and inform the Store Manager of any potential risks, threats, and opportunities related to the competitor landscape.
Requirements:
  • Inclusive, positive, creative, and willing to learn on the job.
  • Passionate for customer service and helping people find their style.
  • A multi-tasker who enjoys working in a fast-paced environment with an eye for detail.
  • 1-2+ years of transferrable experience welcome.
  • You have the ability to lift in excess of 20 pounds.
  • Ability to coach and counsel staff on management and progressive discipline techniques.
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.
  • Ability to climb a ladder and use a step stool.
  • Open availability including evenings and weekends.
  • Basic computer skills such as browser navigation, software interaction, and data entry are needed.
  • May be required to travel to support other stores and for training.
Why Work for H&M?
  • Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
  • Endless growth & development opportunities.
  • Dress your personality. We encourage you to dress your personality all day, every day.
  • Did we mention our discount at H&M, &Other Stories, and COS?

We offer a competitive hourly rate of $21.40 and a comprehensive benefits package, including medical, pharmacy, vision, and dental coverage, employee assistance program, vacation, wellness, holiday, and parental pay, 401K, commuter benefits, health and dependent care FSA, and more.

Please note that benefits may have eligibility requirements based on employment status.

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