Customer Success Specialist

4 days ago


Iselin, New Jersey, United States Cisco Full time
Unlock Customer Success with Cisco

Cisco is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our Customer Experience organization, you will play a critical role in accelerating customer adoption of Cisco products and solutions.

Key Responsibilities:

  • Conduct targeted consultative sessions and interactive technical presentations to increase product awareness and drive software adoption.
  • Utilize deep technical knowledge and business acumen to provide consultative solutions and ensure successful customer engagements.
  • Identify and mitigate renewal risks to ensure successful product integration and consistently meet customer expectations.
  • Collaborate with Account teams, Customer Success, and Partners to enhance customer adoption, address product concerns, and drive growth.
  • Provide feedback to Engineering and Product Management Teams for product improvements and promote the CX offer strategy.

Requirements:

  • 7-10 years of experience and expert-level knowledge of advanced networking protocols and services.
  • Deep understanding of Cisco products, including NCS 5xx, ASR 9000, NCS 5500, and Cisco 8000 product suite.
  • Proven experience engaging with key customers, understanding their unique needs, and applying industry best practices to drive successful outcomes.
  • Strong technical skills, including automation, APIs, and programmability.
  • Excellent communication and collaboration skills, with the ability to engage with technical architects and C-level executives.

Why Cisco?

Cisco is an Affirmative Action and Equal Opportunity Employer, committed to diversity and inclusion. We offer a dynamic and inclusive work environment, with opportunities for growth and development. Join our team and be part of a company that is shaping the future of technology and innovation.



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