Customer Service Representative III

1 week ago


Iselin, New Jersey, United States Middlesex Water Full time
Job Summary

As a Customer Service Representative III at Middlesex Water Company, you will be responsible for interacting with customers in a professional and pleasant manner, responding to inquiries, and resolving issues related to water, private fire protection, and wastewater services.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Maintain and update customer accounts in CC&B
  • Process and resolve customer complaints and issues
  • Prepare and send customer contact letters
  • Review and audit post-meter reading route reports
  • Analyze and correct crossed meter conditions
  • Handle and bill stuck meter conditions
  • Process final bills and new service requests
  • Perform collection activities and monitor/log/process bankruptcy accounts
  • Process and control payments and pay plans
  • Monitor and prepare shut-off FAs and dispatch updated information to field personnel
Requirements
  • High school diploma
  • Intermediate computer skills, including Excel and Word programs
  • Customer service experience
  • Excellent interpersonal and communication skills
Physical Requirements

This position requires constant operation of a computer and other office equipment. The successful candidate must be able to visually inspect and review hard copy and online documents, communicate effectively, and occasionally move about inside the office.

Middlesex Water Company is an Equal Opportunity Employer. Candidates must possess authorization to work in the United States and be able to pass a drug screen, pre-employment physical, background check, and have a valid driver's license.



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