Customer Support Specialist
24 hours ago
At Provident Bank, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through inbound calls, ensuring that our customers receive accurate and timely information about our products and services.
Key Responsibilities:
- Respond to customer inquiries regarding banking services, including ATM and debit card services, transactions, and account information.
- Assist customers with banking needs, providing clear and accurate information about our products and services.
- Identify customer needs and recommend services and products to meet those needs.
- Work under general supervision, adhering to the Bank's Code of Ethics, Core Values, and Mission Statement.
Requirements:
- High school diploma or GED.
- 0-2 years related experience and/or training or equivalent combination of education and experience.
- Proficient critical thinking skills, ability to problem solve, and make sound decisions.
- Adaptive, flexible, and resourceful, with the ability to cope with a fast-changing environment.
- Intermediate proficiency in Microsoft Office suite and alphanumeric data entry.
Preferred Qualifications:
- Prior banking experience.
- Prior call center experience.
Working Conditions:
- Work is performed in a normal office environment, with moderate noise levels.
- This position involves travel to customers and property locations.
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