Customer Service Representative

1 week ago


Houston, Texas, United States Crescent Services Full time
About the Role

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Services. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including checking in and out guests, handling room assignments, and processing payments.
  • Maintain a high level of knowledge about the hotel's amenities, services, and local attractions to provide guests with personalized recommendations and information.
  • Work collaboratively with the hotel's staff to ensure that all guests receive a high level of service and that their needs are met.
  • Perform other duties as assigned by management to ensure the smooth operation of the front desk.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) with company match, paid vacation and personal time, and seven paid holidays per year.
  • The opportunity to work in a dynamic and fast-paced environment with a team of experienced professionals.
  • Professional development and training opportunities to help you advance your career.
  • A generous employee travel program with special rates at Crescent Hotels.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.


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