Autodesk Technical Application Engineer
3 weeks ago
About the Role:
We are seeking an experienced Autodesk Technical Application Engineer - Manufacturing Solutions to join our team at Tata Technologies. As a key member of our Technology Solutions line of business, you will be responsible for expanding our footprint through the sales of digital transformation software, services, and support sales.
Key Responsibilities:
- Establish and maintain working relationships with customers as a technical trusted advisor
- Demonstrate thought leadership and product expertise to help customers achieve goals identified in customer success plans
- Innovate and deliver packaged service offerings to increase customer success and new product adoption
- Provide support for the Sales team for incoming Autodesk related technical support requests from customers
- Research, verify, and document product defects
- Remain informed on improvements in Installation and Licensing technology
- Utilize customer input, assist in generating sales tools, materials, or content that clearly articulate the advantages of Autodesk solutions
- Recognize and pass on potential leads for customers that are uncovered during support calls
- Follow up calls to customers to ensure they are using and adopting their software
Requirements:
- Basic troubleshooting skills in Microsoft Windows
- Working knowledge of VMware, SQL, and Server architecture
- Ability to quickly identify and troubleshoot problems and provide solutions
- Outstanding verbal and written communication skills
- Highly motivated self-starter, willing to travel primarily in Michigan and Ohio but may extend to other locations in the US
- Ability to conduct oneself in a group setting as a leader and expert
- Autodesk Vault usage experience
- Autodesk Vault installation and configuration experience
- Autodesk Inventor design experience
- Assist helpdesk with customer support coordinated by Autodesk Helpdesk technician
- Experience presenting and demonstrating Vault software with Inventor/AutoCAD integration
- Autodesk Design and Manufacturing (PDMC) experience. Must have working knowledge of all software included in the collection.
- CAD, PLM, IT, or programming background
What We Offer:
Tata Technologies offers a complete benefits package, including medical, dental, vision, life insurance, short- and long-term disability, FMLA, and 401K. We are an Equal Opportunity/Affirmative Action employer and provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status.
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