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Autodesk Technical Support Specialist

1 month ago

Detroit, Michigan, United States Tata Technologies Full time
Job Title: Autodesk Technical Support Specialist

At Tata Technologies, we are seeking a highly skilled and motivated Autodesk Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their success with Autodesk software.

Key Responsibilities:
  • Establish and maintain strong relationships with customers as a trusted technical advisor.
  • Demonstrate thought leadership and product expertise to help customers achieve their goals.
  • Innovate and deliver packaged service offerings to increase customer success and new product adoption.
  • Handle all incoming Autodesk-related technical support requests from customers.
  • Respond to support requests via multiple channels and follow documented processes.
  • Document support interactions in a company-wide case management system.
  • Research, verify, and document product defects.
  • Remain informed on improvements in Installation and Licensing technology.
  • Dispatch higher-level support requests to an appropriate product specialist (internal and external).
  • Manage the technical support request queue, ensuring timely ticket closure.
  • Utilize customer input to assist in generating sales tools, materials, or content that clearly articulate the advantages of Autodesk solutions.
  • Recognize and pass on potential leads for customers that are uncovered during support calls.
  • Follow up calls to customers to ensure they are using and adopting their software.
Requirements:
  • Basic troubleshooting skills in Microsoft Windows.
  • Ability to quickly identify and troubleshoot problems and provide solutions.
  • Outstanding verbal and written communication skills.
  • Highly motivated self-starter, willing to travel primarily in Michigan and Ohio but may extend to other locations in the US.
  • Ability to conduct oneself in a group setting as a leader and expert.
About Tata Technologies:

Tata Technologies is a leading global provider of engineering services, serving the world's leading manufacturing companies. We offer a complete benefits package, including medical, dental, vision, life insurance, short and long-term disability, FMLA, and 401K. We are committed to providing a work environment that values diversity, equity, and inclusion.

We are an Equal Opportunity/Affirmative Action employer and provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status.