Autodesk Technical Support Specialist
7 days ago
At Tata Technologies, we are seeking a highly skilled and motivated Autodesk Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their success with Autodesk software.
Key Responsibilities:- Establish and maintain strong relationships with customers as a trusted technical advisor.
- Demonstrate thought leadership and product expertise to help customers achieve their goals.
- Innovate and deliver packaged service offerings to increase customer success and new product adoption.
- Handle all incoming Autodesk-related technical support requests from customers.
- Respond to support requests via multiple channels and follow documented processes.
- Document support interactions in a company-wide case management system.
- Research, verify, and document product defects.
- Remain informed on improvements in Installation and Licensing technology.
- Dispatch higher-level support requests to an appropriate product specialist (internal and external).
- Manage the technical support request queue, ensuring timely ticket closure.
- Utilize customer input to assist in generating sales tools, materials, or content that clearly articulate the advantages of Autodesk solutions.
- Recognize and pass on potential leads for customers that are uncovered during support calls.
- Follow up calls to customers to ensure they are using and adopting their software.
- Basic troubleshooting skills in Microsoft Windows.
- Ability to quickly identify and troubleshoot problems and provide solutions.
- Outstanding verbal and written communication skills.
- Highly motivated self-starter, willing to travel primarily in Michigan and Ohio but may extend to other locations in the US.
- Ability to conduct oneself in a group setting as a leader and expert.
Tata Technologies is a leading global provider of engineering services, serving the world's leading manufacturing companies. We offer a complete benefits package, including medical, dental, vision, life insurance, short and long-term disability, FMLA, and 401K. We are committed to providing a work environment that values diversity, equity, and inclusion.
We are an Equal Opportunity/Affirmative Action employer and provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status.
-
Autodesk Technical Application Engineer
4 days ago
Detroit, Michigan, United States Tata Technologies Full timeJob Title: Autodesk Technical Application EngineerAt Tata Technologies, we're seeking a highly skilled Autodesk Technical Application Engineer to join our team. As a key member of our Technology Solutions line of business, you'll play a crucial role in expanding our footprint through the sales of digital transformation software, services, and support...
-
Autodesk Software Support Consultant
2 months ago
Detroit, Michigan, United States Tata Technologies Full timePosition: Autodesk Software Support ConsultantLocation: Detroit, MIEmployment Type: Full Time / Permanent RoleQualifications: Bachelor's Degree in EngineeringExperience: 1-3 years of experience with Autodesk applications (such as AutoCAD, Inventor, Fusion, PLM, etc.). During your onboarding at Tata Technologies, you will have the chance to achieve Autodesk...
-
Detroit, Michigan, United States Tata Technologies Full timeJob Title: Autodesk Technical Application Engineer – Vault/PLMAt Tata Technologies, we are seeking a highly skilled Autodesk Technical Application Engineer – Vault/PLM to join our team. As a key member of our Technology Solutions line of business, you will play a crucial role in expanding our footprint through the sales of digital transformation...
-
Detroit, Michigan, United States Tata Technologies Full timeJob Title: Autodesk Technical Application Engineer – Vault/PLMJob Summary:Tata Technologies is seeking an experienced Autodesk Technical Application Engineer – Vault/PLM to join our team. As a key member of our Technology Solutions line of business, you will be responsible for providing technical support and implementation services for Autodesk Vault and...
-
Technical Support Specialist
6 days ago
Detroit, Michigan, United States Hello Innovation Full timeAbout Hello InnovationHello Innovation is a dynamic and innovative company that empowers its employees to make a real impact on people's lives. We're a team of dreamers, creators, and doers who are passionate about bringing meaningful innovation to the world.About the JobWe're seeking a Technical Support Specialist to join our team. As a Technical Support...
-
Technical Support Specialist
1 month ago
Detroit, Michigan, United States Frontline Education Full timeJob SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our Client Support Organization. As a trusted advisor to our clients, you will provide expert technical support and guidance to help them achieve their goals and maximize the value of our solutions.Key ResponsibilitiesProvide technical support and troubleshooting...
-
Control Panel Technical Support Specialist
3 weeks ago
Detroit, Michigan, United States SJE Inc. Full timeAbout the JobWe are seeking a highly skilled Technical Support Specialist to join our team at SJE Inc. in Detroit Lakes, MN. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service and technical support to our customers.Key ResponsibilitiesProvide technical support to customers via phone, email, and other...
-
Technical Support Specialist
4 days ago
Detroit, Michigan, United States Stafford Gray Full timeJob Summary:This is a full-time position working onsite in Detroit, MI. The successful candidate will be responsible for providing technical support to district staff and students, serving as the first point of contact for technical issues.Key Responsibilities:Provide efficient and effective IT support by diagnosing and resolving technical issues via phone...
-
Technical Support Specialist
3 weeks ago
Detroit, Michigan, United States Myticas Consulting Full timeJob Title: Systems AnalystJob Summary:We are seeking a highly skilled Systems Analyst to join our team at Myticas Consulting. As a key member of our technical support team, you will be responsible for providing expert-level technical support and guidance to our clients.Key Responsibilities:Provide technical expertise and support for computer hardware,...
-
Technical Support Specialist
4 weeks ago
Detroit, Michigan, United States Frontline Education Full timeJob SummaryWe are seeking a highly skilled and experienced Support Engineer to join our Client Support Organization. As a trusted advisor to our clients, you will provide insight into best practices and a consultative approach to ongoing client support.Key ResponsibilitiesApply problem definition methodology and techniques to help clients define the scope of...
-
Technical Support Specialist
2 weeks ago
Detroit, Michigan, United States Frontline Education Full timeJob SummaryFrontline Education is seeking a highly skilled and experienced Support Engineer to join our Client Support Organization. As a trusted advisor to our clients, you will provide insight into best practices and a consultative approach to ongoing client support.Key ResponsibilitiesApply problem definition methodology and techniques to help clients...
-
Support Specialist
6 days ago
Detroit, Michigan, United States Dave & Buster Full timeJob Title: Support SpecialistJoin Dave & Buster's team as a Support Specialist and be part of a dynamic and fast-paced environment. As a key member of our team, you will be responsible for ensuring the smooth operation of our games, simulators, and technical equipment.Key Responsibilities:Repair and maintain games, simulators, and technical equipment in a...
-
Technical Client Service Specialist
4 weeks ago
Detroit, Michigan, United States Detroit Public Schools Community District Full timeJob Title: Technical Client Service SpecialistJoin the Detroit Public Schools Community District team as a Technical Client Service Specialist, providing technical support to district staff and students. As a key member of the Technology Division's Client Services team, you will serve as the first point of contact for technical support requests, utilizing...
-
Senior Technical Support Specialist
1 week ago
Detroit, Michigan, United States Fleet Cost & Care Full timeAbout Fleet Cost & CareFleet Cost & Care is a leading provider of software, training, and support solutions for the fleet management industry. With over 30 years of experience, we have established ourselves as a trusted partner for companies in the construction, crane, rigging, equipment dealership, and equipment rental industries.Job SummaryWe are seeking a...
-
Senior Technical Support Specialist
3 weeks ago
Detroit, Michigan, United States Fleet Cost & Care Full timeAbout Fleet Cost & CareFleet Cost & Care is a leading provider of software, training, and support solutions for the fleet management industry. With over 30 years of experience, we have established ourselves as a trusted partner for companies in the construction, crane, rigging, equipment dealership, and equipment rental industries.Job SummaryWe are seeking a...
-
Desktop Support Specialist
4 weeks ago
Detroit, Michigan, United States System Soft Technologies Full timeSystem Soft Technologies is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and troubleshooting services to our clients. The ideal candidate will have a strong background in IT, with a focus on desktop support and troubleshooting. Key responsibilities...
-
ER Technical Support Specialist
1 month ago
Detroit, Michigan, United States Henry Ford Health System Full timeJob SummaryHenry Ford Health System is seeking a skilled Emergency Room Technical Assistant to join our team. As a key member of our Emergency Department, you will play a vital role in providing exceptional patient care and support to our patients and families.Key ResponsibilitiesAssist with patient care and support under the direct supervision of a...
-
Support Specialist
3 weeks ago
Detroit, Michigan, United States Dave & Buster Full timeJob Title: Support SpecialistJoin Dave & Buster's team as a Support Specialist and be part of a dynamic and fast-paced environment. As a key member of our team, you will be responsible for ensuring the smooth operation of our games, simulators, and technical equipment.Key Responsibilities:Repair and maintain games, simulators, and technical equipment in a...
-
Technical Client Service Specialist
2 weeks ago
Detroit, Michigan, United States Detroit Public Schools Community District Full timeJob Title: Technical Client Service SpecialistJoin the Detroit Public Schools Community District team as a Technical Client Service Specialist, providing technical support to district staff and students. As a key member of the Technology Division's Client Services team, you will serve as the first point of contact for technical support requests, utilizing...
-
Technical Client Service Specialist
2 weeks ago
Detroit, Michigan, United States Detroit Public Schools Community District Full timeJob Title:Technical Client Service SpecialistJob Summary:The Technical Client Service Specialist will serve as the first point of contact for technical support requests from district staff and students. This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical...
