Autodesk Technical Support Specialist

4 weeks ago

Detroit, Michigan, United States Tata Technologies Full time
Job Summary:

As a Technical Support Specialist for Autodesk, you will be responsible for providing exceptional technical support to customers, helping them achieve their goals and objectives. You will be the primary point of contact for customers, responding to their technical inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:

• Establish and maintain working relationships with customers as a trusted advisor
• Demonstrate thought leadership and product expertise to help customers achieve their goals
• Innovate and deliver packaged service offerings to increase customer success and new product adoption
• Handle all incoming Autodesk related technical support requests from customers
• Respond to support requests via multiple channels and following documented processes
• Document support interactions in a company-wide case management system
• Research, verify, and document product defects
• Remain informed on improvements in Installation and Licensing technology
• Dispatch higher level support requests to an appropriate product specialist (internal and external)
• Manage the technical support request queue, ensuring timely ticket closure
• Utilize customer input, assist in generating sales tools, materials, or content that clearly articulate the advantages of Autodesk solutions
• Recognize and pass on potential leads for customers that are uncovered during support calls
• Follow up calls to customers to make sure they are using and adopting their software

Requirements:

• Basic troubleshooting skills in Microsoft Windows
• Ability to quickly identify/troubleshoot problems and provide solutions
• Outstanding verbal and written communication skills
• Highly motivated self-starter, willing to travel primarily in Michigan and Ohio but may extend to other locations in the US
• Ability to conduct self in group setting as a leader and expert

About Tata Technologies:

Tata Technologies is a company dedicated to bringing better products to market for our customers and to the millions of people around the world who benefit from them. We are a leading Global provider of engineering services, serving the world's leading manufacturing companies. We offer a complete benefits package, including medical, dental, vision, life insurance, short and long term disability, FMLA and 401K. We are currently expanding our Engineering footprint with several of our clients and have opportunities for those who are the best in their field. If you are looking to join a company that values their employees, stands behind their services and strives to make product development dreams a reality, look no further. Tata Technologies Inc. is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

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