Customer Retention Specialist

1 week ago


McKinney, Texas, United States Globe Life Inc. Full time
Customer Retention Representative

Globe Life Inc. is seeking a dedicated and detail-oriented Customer Retention Representative to join our team. As a key member of our Customer Retention Department, you will play a vital role in conserving business on behalf of the Company.

Key Responsibilities:
  • Handle inbound and outbound calls to customers to assist with policy-related questions and verify information
  • Clearly explain policy benefits and premiums due to customers
  • Solve complex policyholder issues with a positive attitude
  • Use discretion and tact when speaking with customers
  • Resell the benefits of our policies
  • Bilingual (Spanish) hourly pay differential available
Requirements:
  • Excellent oral and written communication skills
  • Superior customer service skills, with a friendly, efficient, and good listener approach
  • Proficient use of the computer, keyboard functions, and Microsoft Excel
  • Ability to work under pressure and multi-task
  • Excellent organization and time management skills
  • Must be detail-oriented with the ability to analyze information and make logical conclusions
  • Have a desire to learn and grow within the Company
Work Environment:

Our work environment is friendly and casual, with full-time and part-time positions available. You will have the opportunity to work independently and as part of a dedicated team. Excellent earning potential, with an hourly wage plus bonus based on performance.

Part-time hours: 4 days a week (5:00 pm-9:00 pm) and a half day on Saturday (8:00 am-12:00 pm), with Sundays off.



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