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Customer Service Representative

4 weeks ago

McKinney, Texas, United States Globe Life Full time

Customer Retention Representative

Job Summary

Globe Life Inc. is seeking a skilled Customer Retention Representative to join our team. As a key member of our customer service department, you will play a vital role in ensuring that customers who call in with the intention of cancelling their insurance coverage are provided with assistance and support to understand the importance of keeping their coverage.

Key Responsibilities

Handle inbound and outbound calls to customers to assist with their policy-related questions and verify and document information

Clearly explain policy benefits and premiums due to customers

Use discretion and tact when speaking with customers

Resell the benefits of our policies

Requirements

Excellent oral and written communication skills

Superior customer service skills required – friendly, efficient, good listener

Proficient use of the computer, keyboard functions, and Microsoft Excel

Ability to work under pressure and multi-task

Excellent organization and time management skills

Must be detail-oriented with the ability to analyze information and make logical conclusions

Work Environment

Heavy phone and PC use

Sitting and wearing a headset for extended periods of time

Reaches above shoulder level

Some overtime may be required

Work Schedule

4 days a week (5:00 pm-9:00 pm) and a half day on Saturday (8a-12p) closed Sun.