Part-time Customer Service Representative

6 days ago


McKinney, Texas, United States Globe Life Family of Companies Full time
About the Company

Globe Life Family of Companies is a leading provider of life insurance and financial services.

About the Job

We are seeking a highly motivated and customer-focused individual to join our team as a Part-time Customer Service Representative. As a GCCS Outbound Specialist, you will be responsible for conducting outbound and receiving inbound calls, determining the proper action with each, and providing excellent customer service.

Key Responsibilities:
  • Make outbound calls to welcome newly issued business to the Globe Life Family and ensure their policy(s) are accurate.
  • Maneuver within our CRM while speaking with recently approved customers to collect the first premium and activate their Life Insurance policy.
  • Make outbound calls to internet-generated leads to warm up potential customers for our Sales Team.
  • Explain policy benefits and complete necessary paperwork.
  • Assist with correspondence and error corrections for policy service.
As Needed:

Execute special projects that encompass making numerous outbound calls for special projects/campaigns for our sister companies, including AIL & LNL, and recording activities requested by/from customers.

Physical Requirements:

Heavy outbound/inbound telecommunication and moderate writing. Heavy phone and PC usage. Sitting still for extended periods of time.



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