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Customer Success Manager

2 months ago

McKinney, Texas, United States EON Applications, Inc. Full time

{"h1": "Customer Success Manager", "p": "We are seeking a dedicated and proactive Customer Success Manager to ensure our clients achieve maximum value from our Applicant Tracking Software (ATS) solution. In this role, you will be responsible for managing new account onboarding, providing comprehensive training, and offering ongoing support to ensure customer satisfaction and retention.", "ul": [{"li": "New Account Onboarding: Guide new clients through the onboarding process, ensuring a smooth and successful implementation of our ATS. Collaborate with clients to understand their specific needs and tailor the onboarding experience accordingly. Set up and configure accounts based on client requirements."}, {"li": "Training: Develop and deliver training programs to educate clients on the features and functionalities of our ATS. Conduct one-on-one and group training sessions, both virtually and in-person. Create and maintain training materials, including user guides, video tutorials, and FAQs."}, {"li": "Ongoing Support: Provide exceptional customer support by addressing client inquiries and resolving issues in a timely manner. Monitor client usage and proactively reach out to offer assistance and recommendations for optimizing their use of the ATS."}, {"li": "Customer Advocacy: Act as a voice of the customer within the company, providing feedback to the product development team to enhance the ATS. Serve as a liaison between the customer and the software development team to resolve issues."}], "h2": "Key Responsibilities", "h3": "Qualifications", "ul2": [{"li": "Proven experience in a customer success, account management, or similar role, preferably within a SaaS environment."}, {"li": "Preferred understanding of applicant tracking systems and the recruitment process."}, {"li": "Excellent communication and interpersonal skills."}, {"li": "Ability to manage multiple clients and projects simultaneously."}, {"li": "Proficiency in using CRM software and other customer success tools."}, {"li": "Problem-solving mindset with a proactive approach to customer service."}, {"li": "Ability to lead training with confidence."}, {"li": "Experience providing customer support for software applications preferred."}], "h4": "Why Work with Us", "ul3": [{"li": "Opportunity to work with a dynamic and innovative team."}, {"li": "Competitive salary and benefits package."}, {"li": "Professional growth and development opportunities."}, {"li": "A collaborative and supportive work environment."}], "p2": "EON Applications, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, marital status, veteran status, or sexual orientation in accordance with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which EON Applications, Inc. has facilities."}