Guest Services Representative at SpringHill Suites
2 weeks ago
As a vital member of our team, the Front Desk Clerk plays a crucial role in delivering exceptional guest experiences. This position is centered around customer engagement and hospitality, ensuring that every guest feels welcomed and valued.
Key Responsibilities:
- Provide outstanding service to guests with a friendly and professional demeanor.
- Address guest inquiries and resolve issues promptly and effectively.
- Process guest check-ins and check-outs efficiently, including handling payments and posting charges.
- Maintain confidentiality and professionalism when managing guest communications and messages.
- Stay informed about hotel amenities, services, and local attractions to assist guests effectively.
- Collaborate with team members and other departments to enhance guest satisfaction.
- Adhere to safety and emergency protocols to ensure a secure environment for guests and staff.
Work Schedule:
Shifts typically range from early morning to late evening, with flexibility required for nights and weekends.
Why Choose Concord Hospitality?
At Concord, we prioritize a positive work culture founded on our core values: Quality, Integrity, Community, Profitability, and Fun. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth. Our commitment to our associates is reflected in our supportive environment and various employee engagement initiatives.
If you are passionate about hospitality and dedicated to providing excellent service, we encourage you to explore this opportunity with us.
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Latrobe, Pennsylvania, United States Concord Hospitality Full timePosition Overview:As a Guest Services Representative, you will play a crucial role in delivering exceptional hospitality experiences. Your primary responsibility will be to engage with guests at the front desk, ensuring their needs are met with professionalism and warmth.Key Responsibilities:- Provide courteous and efficient service to guests at all times.-...
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