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Guest Services Associate at SpringHill Suites

2 months ago

Latrobe, Pennsylvania, United States Concord Hospitality Full time
Position Overview:
As a Guest Services Associate, you will play a vital role in ensuring our guests have an exceptional experience at our hotel. Your enthusiasm for service and attention to detail will be crucial in creating a welcoming atmosphere.

Key Responsibilities:
  • Provide outstanding service to guests with professionalism and courtesy.
  • Maintain a high standard of hospitality and responsiveness.
  • Address guest inquiries and resolve issues promptly to ensure satisfaction.
  • Process guest payments and adhere to cash handling protocols.
  • Manage guest correspondence and messages with confidentiality.
  • Stay informed about hotel services and promotions to assist guests effectively.
  • Communicate guest feedback to relevant departments for continuous improvement.
  • Respond efficiently to phone calls and in-person requests for assistance.
  • Understand and implement hotel safety and emergency procedures.

Work Schedule:
Shifts typically range from morning to evening, with flexibility required for nights and weekends.

Benefits:
We offer competitive compensation, access to virtual healthcare services, discounts on accommodations, and various employee benefits including medical, dental, and vision plans, life insurance, disability options, and 401K plans. Opportunities for professional development and career advancement are also available.

Company Culture:
At Concord Hospitality, we pride ourselves on our core values: Quality, Integrity, Community, Profitability, and Fun. We are committed to fostering a supportive work environment where every associate is valued and respected. Join us in creating memorable experiences for our guests.