Solutions Engineer, Customer Experience Specialist

3 days ago

Coppell, Texas, United States VusionGroup Full time
Job Title: Solutions Engineer, Customer Experience

We are seeking a highly skilled Solutions Engineer, Customer Experience to join our team at VusionGroup. As a key member of our North American Marketing team, you will play a crucial role in shaping how customers experience our technology.

Key Responsibilities:
  • Manage the deployment of new immersive experiences within multiple activation environments, showcasing various IoT, Cloud, Hardware, and Software solutions.
  • Organize customer demos at the experience center, events, and showrooms, ensuring all solutions are fully operational and set up to deliver an immersive and optimal customer experience.
  • Act as the technical and solution expert for marketing projects, providing insights and feedback to product teams when new features or enhancements are needed.
  • Partner with technical architects and solution engineers to learn new technologies.
  • Collaborate with the marketing team to design and implement technology solutions for Customer Experience Centers, showrooms, events, and tradeshows.
  • Translate marketing needs and collateral into technical terms and drive team efforts to design, build, and manage technology solutions that enhance our marketing initiatives.
  • Customize solutions to meet marketing needs and integrate data into our cloud platform.
  • Track and document every part of the implementation process for marketing solutions.
  • Manage direct and indirect communications related to assigned marketing projects, notably with key stakeholders both internally and externally.
Qualifications:
  • Experience:
    • Technical Acuity: ability to work with and design IoT or SaaS Solutions (combination of hardware and software) obtained either through education, experience, or a combination of both.
    • 2+ years of experience in a similar role such as solution engineering & design, project management, demo engineering, and/or pre-sales, including experience engaging directly with customers and account teams.
    • Demonstrated experience in managing and executing customer demos, events, or trade shows, focusing on delivering immersive and innovative experiences or related work designing solutions is a plus.
    • Conversational depth of subject matter expertise in IT, IoT, Cloud, and Software business trends (or ability to learn and ramp quickly) from a prior sales, marketing, or engineering role related to these areas.
    • Experience in retail technology is a plus.
  • Skills:
    • Strong technical understanding of integrated hardware and software solutions with the ability to translate these technologies into compelling customer narratives.
    • Excellent project management skills: managing deadlines and delivering tasks/projects on time.
    • Strong presentation skills, capable of delivering complex ideas in a clear and engaging manner.
    • Customer-centric approach: every decision you make revolves around enhancing the customer experience.
  • Abilities:
    • Ability to liaise with individuals across various operational, functional, and technical disciplines and work within a virtual global team environment. Departments include: Solutions Engineering, Marketing, Customer Success, Operations.
    • Ability to lead from a program management mindset: organizing multiple projects and teams, and plan phasing and timelines for multiple installments concurrently.
  • Education:
    • BA/BS in a related field: Computer Science, Marketing, Information Technology, other.

We innovate. We help communities thrive. VusionGroup has an international presence in 19 countries. In joining us, you'll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers. The work is fast-paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together. We feel supported. You will too. VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

  • Generous paid time off (PTO): 35 days PTO to enable work/life integration and promotes a culture of trust.
  • Health & Wellness: Healthcare benefits starting day one, plus retirement savings plans.
  • Financial future: While retirement savings plans vary by country, we help you plan for your future.
  • Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
  • Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
  • Time off to volunteer and give back to your community.
  • Career Growth: E-learning opportunities and workshops, and global mobility potential.
  • Commute benefits: up to $100/month per employee for commuting expenses.
  • Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart.

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