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Customer Experience Representative

2 months ago

Coppell, Texas, United States At Home Stores LLC Full time
About the Role

The Customer Care Specialist will play a vital role in ensuring that our customers receive exceptional service and support. This individual will be responsible for responding to customer inquiries, resolving issues, and providing solutions to problems.

Key Responsibilities
  • Customer Service: Respond to customer inquiries via various channels, including phone, email, and in-person interactions.
  • Issue Resolution: Troubleshoot and resolve customer complaints and issues in a timely and professional manner.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure that customer needs are met.
  • Problem-Solving: Use critical thinking and problem-solving skills to resolve complex customer issues.
  • Reporting: Maintain accurate records of customer interactions and provide regular reports to management.
Requirements
  • Education: High School diploma or equivalent required.
  • Experience: 3+ years of experience in a customer-facing role, with a strong focus on customer service and problem-solving.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Knowledge: Knowledge of customer service principles, practices, and procedures.
About Us

At At Home Stores LLC, we are committed to providing our customers with an exceptional shopping experience. We believe in creating a positive and supportive work environment that allows our employees to thrive and grow. If you are a customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this role.