Collection Operations Manager
4 days ago
We are seeking a highly skilled and experienced Collection Manager to lead our client's collection team and drive operational success. As a key member of our team, you will be responsible for spearheading our client's collection operations, guiding a team of collectors and team leads to achieve and surpass performance goals.
Key Responsibilities- Team Leadership: Oversee a team of 12-15 Collectors and 2 Team Leads, focusing on their performance, development, and career growth.
- Collection Strategy: Set and drive collection targets for both clients and staff, and design strategies to maximize recovery rates.
- Client Relationships: Build and sustain strong client relationships, managing their expectations and enhancing their experience.
- Staff Management: Address personnel issues, and manage the hiring, training, and termination processes for collection staff.
- Reporting and Analysis: Generate and analyze comprehensive reports at the client and individual collector levels.
- Financial Management: Manage budgetary aspects, including payroll, bonuses, incentives, and revenue forecasts.
- Education: High school diploma or equivalent required, associate or bachelor's degree preferred.
- Technical Skills: Intermediate to advanced proficiency in Excel and other Microsoft Office applications required.
- Experience: Proven track record with 3-5 years in credit and collections, including at least one year in a managerial role required. Experience in Probate is advantageous and preferred.
- Knowledge: Solid understanding of the Fair Debt Collection Practices Act and relevant state and federal collection laws required.
- Software Proficiency: Experience with Artiva debt collection software, Guaranteed Contacts, and LiveVox dialer is preferred.
- Certifications: Successful completion of Drug test, Criminal Background Check, Employment Verification, Education Verification, and Credit Check required.
- Direct Hire Opportunity: Competitive benefits package included.
- Salary and Incentives: Pay is $65k to $75k + quarterly incentive bonus.
- Schedule: Hybrid schedule, 3 days onsite and 2 days remote. Office located in St. Louis Park, MN.
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Restaurant Operations Manager
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Restaurant Operations Manager
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Restaurant Operations Manager
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