Patient Care Support Specialist
3 weeks ago
Company Overview:
Optum is a worldwide organization dedicated to enhancing healthcare through innovative technology, aiming to assist millions in achieving healthier lifestyles.
Role Overview:
The Associate Patient Care Coordinator plays a crucial role in our operations, reporting directly to the Center Administrator. This position encompasses a variety of administrative tasks including appointment scheduling, patient registration, and managing incoming communications.
Key Responsibilities:
- Welcome patients upon arrival and ensure standard wait times are maintained.
- Execute check-in and check-out procedures, including verifying patient demographics and insurance details, and processing necessary pre-authorizations.
- Collect co-payments and issue receipts as required.
- Handle incoming calls, schedule appointments, and assist callers with inquiries or concerns.
- Manage medical records, ensuring proper maintenance and filing, and process requests for medical record releases.
- Build and sustain effective relationships with patients, colleagues, and the public.
- Perform additional duties as assigned.
Qualifications:
- High School Diploma or GED (or higher).
- Minimum of 1 year of experience in a customer service role.
- Basic proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
Preferred Qualifications:
- At least 1 year of experience in medical office operations.
- Bilingual capabilities (English/Spanish) are advantageous.
- Experience with data entry and familiarity with EMR systems.
Compensation:
The hourly wage for this position varies based on experience and qualifications.
Commitment to Diversity:
Optum is an Equal Employment Opportunity/Affirmative Action employer. We value diversity and encourage all qualified applicants to apply.
Workplace Environment:
Optum maintains a drug-free workplace, and candidates must pass a drug test prior to employment.
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