IVR/Chatbot Developer
2 weeks ago
Duration: 6+ months contract
Position: Hybrid - Jersey City, NJ
Job Description:
We are seeking a skilled IVR/Chatbot Developer to join our team at Prodware Solutions. As a key member of our team, you will be responsible for designing, developing, and implementing custom solutions that leverage Genesys Cloud CX capabilities to improve customer experiences.
Key Responsibilities:
- Collaborate with stakeholders to gather requirements and design solutions that meet customer needs.
- Develop and customize applications, integrations, and workflows within the Genesys Cloud CX platform.
- Integrate Genesys Cloud CX with other systems and data sources to create a unified customer experience.
- Configure call and interaction routing strategies to ensure customers are connected to the right agents or resources.
- Design conversation flows and optimize user interactions.
- Knowledge of natural language processing and machine learning basics.
- Experience in training and refining chatbot models for better accuracy.
- Strong debugging and troubleshooting skills in Genesys CX platform.
- Excellent communication skills with a focus on end-user experience.
Good to Have:
- Integration with chatbots on AWS Lex or Amelia is an added advantage.
- Knowledge of coding skills in languages such as Python, Java, or similar.
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