Chatbot Developer

2 weeks ago


Jersey City, New Jersey, United States Prodware Solutions Full time
IVR/Chatbot Developer Job Description

We are seeking a skilled IVR/Chatbot Developer to join our Digital CX team at Prodware Solutions. As a key member of our team, you will be responsible for designing, developing, and implementing Genesys CX Contact Center IVR applications.

Key Responsibilities:

  • Design and develop Genesys CX call flow creation in architect, data actions, scripting, configuring queues, skill-based routing, agent profiles, and reporting.
  • Participate in application development and enhancements for Genesys contact center.
  • Perform customization and integration of Genesys solutions to meet business needs.
  • Conduct performance tuning and optimization of Genesys configuration.
  • Collaborate with UX/UI designers to enhance chatbot user experience.

Requirements:

  • Strong hands-on experience in designing, development, and implementation of Architect flows in Multi Channels - Calls, Web Chats/Web Messaging, Callbacks, Workflows and Emails on the Genesys Cloud CX platform.
  • Develop and customize applications, integrations, and workflows within the Genesys Cloud CX platform using its API, SDKs, and scripting capabilities.
  • Integrate Genesys Cloud CX with other systems and data sources, such as CRM systems, webservices, databases, and third-party applications, to create a unified customer experience.
  • Configure call and interaction routing strategies to ensure customers are connected to the right agents or resources.
  • Ability to design conversation flows and optimize user interactions.

Good to Have:

  • Integration with chatbots on AWS Lex or Amelia is an added advantage.
  • Knowledge of coding skills in languages such as Python, Java, or similar.

About Us:

Prodware Solutions is a company that focuses on building a culture where the best people can do their best work. We are committed to delivering exceptional customer experiences through innovative technology solutions.


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