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Koreai Test Engineer

2 months ago

Alexander City, Alabama, United States Adame Services Full time
Job Description

Role Overview: We are seeking a highly skilled Test Automation Expert to join our team at Adame Services. As a Kore.ai Technical Lead - Automation, you will be responsible for providing subject matter expertise in testing bots using across domains, including voice, web, and agent assist.

Key Responsibilities:

  • Provides subject matter expertise in testing bots using across domains, including voice, web, and agent assist.
  • Expertise in testing for bots across chat, voice, and agent assist.
  • Expertise in troubleshooting errors and verifying business requirements.
  • Ability to lead technical testing sessions with cross-functional teams, including developers, UX designers, data analysts, and product owners.
  • Willingness to provide guidance and support as testers, data scientists, and UX designers learn this new way of working.
  • Provides subject matter expertise for unit and integration testing for features developed on the platform.
  • Assistance in creating runbooks and documenting production support guidelines based on experience at other firms.
  • Serves as a Kore technical ambassador as the Vanguard team identifies Kore defects and/or Kore feature requests.
  • Participates in design, code, and test inspections throughout the life cycle to identify issues.
  • Explains technical considerations at related meetings, including those with internal departments.
  • Consults on implementation of knowledge and call summarization features, inclusive of Gen AI.
  • Support during production incidents involving the Kore platform and features running on the platform.
  • Provides subject matter expertise in monitoring and telemetry tools and provides guidance in defining SLO/SLA for each bot.

Essential Skills:

  • Strong expertise in either Python.
  • Skillset should have the following Cyara testing tool, Selenium, Unit Testing Using Python.
  • Familiarity with the automation testing tools technologies, Performance, Load, Smoke, Integration testing.
  • Knowledge of AI, NLP, ML, Chat bots will be an added advantage.
  • Knowledge on Linux/Unix flavors.
  • Experience in Web Services using REST, SOAP.
  • Knowledge of different authentication and authorization techniques.
  • Strong knowledge of code documentation and handover.
  • Experience building scalable, high-available, mission-critical platforms.
  • Exposure to any of the cloud platforms like AWS/GCP/Azure.

Desirable Skills:

  • Min 5 yrs hands-on Automation Testing tools like Selenium, Cyara, Python, etc.
  • Familiarity with SmartAssist IVR Technologies, Java, JavaScript, Python is preferred.
  • Good experience on Conversational AI Platform.
  • Exposure to Gen AI and its concepts with conversational AI Products.
  • Good experience in understanding the business requirements and creating chatbots in XO Platform Search Assist.
  • Experience on Node Js used for chatbot backend technology.
  • Good experience in Design and Solution Architecture for creating chatbots & voicebots using.

Keywords: Cyara, Python, AWS, Kore.ai, Conversational AI, Chatbot, VoiceBot, Python, Java, JavaScript