IVR/Chatbot Developer

2 weeks ago


Jersey City, United States Prodware Solutions Full time

Job Title: IVR/Chatbot Developer

Duration: 6+ months contract

Position: Hybrid - Jersey City, NJ


Job Description:



Qualifications for Consideration:


· Collaborate with stakeholders to gather requirements and design custom solutions that leverage Genesys Cloud CX capabilities to improve customer experiences

· Strong hands-on experience in designing, development, and implementation of Architect flows in Multi Channels - Calls, Web Chats/Web Messaging, Callbacks, Workflows and Emails on the Genesys Cloud CX platform.

· Develop and customize applications, integrations, and workflows within the Genesys Cloud CX platform using its API, SDKs, and scripting capabilities

· Integrate Genesys Cloud CX with other systems and data sources, such as CRM systems, webservices, databases, and third-party applications, to create a unified customer experience.

· Configure call and interaction routing strategies to ensure customers are connected to the right agents or resources

· Ability to design conversation flows and optimize user interactions.

· Knowledge of natural language processing and machine learning basics.

· Experience in training and refining chatbot models for better accuracy.

· Strong debugging and troubleshooting skills in Genesys CX platform.

· Excellent communication skills with a focus on end-user experience.


Good to Have: -


· Integration with chatbots on AWS Lex or Amelia is an added advantage.

· Knowledge of coding skills in languages such as Python, Node.js, or similar.


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