Contact Center Platform Engineer

3 weeks ago


Jersey City, United States Tata Consultancy Services Full time

Job Role: Contact Center Platform Engineer

Job Location: Jersey City, NJ


JOB DESCRIPTION:


Roles & responsibilities:

  • Genesys Cloud, AWS Lex, Lambda, NodeJS, Python
  • 5+ years of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, Chatbots, Call Recording, WFM etc.)
  • 2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.
  • Experience in AWS Lex & Lambda for development of Chatbot
  • 4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience
  • 4+ years of writing code in common programming languages such as NodeJS, Java, .NET, Python
  • Experience using CICD tools such as Bitbucket, Jenkins, AWS Code Pipeline etc.
  • Experience integrating with CRM apps including Salesforce and ServiceNow is a plus
  • Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support are plus.
  • Agile knowledge with SAFe or NWOW framework is preferred
  • Experience involving digital transformation activities in large organization is a plus
  • Design, Configure, Develop, and Support Conversational IVR’s, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda.
  • Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database)
  • Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.
  • Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting
  • Support and maintain existing Avaya Telephony and Contact Center solutions and demonstrate complex problem-solving skills.


Thanks & Regards,

Bhavya Srivastava


Talent Acquisition Group - North America

Global Talent Acquisition - Overseas Hiring & Digital Transformation Practice

Tata Consultancy Services Ltd.,

Mail to: Srivastava.bhavya@tcs.com

Website:



  • Jersey City, United States Tata Consultancy Services Full time

    Role :Contact Center Platform EngineerJob type :Fulltime Location : Jersey City, NJRoles and responsibilities: Genesys Cloud, AWS Lex, Lambda, NodeJS, Python5+ years’ of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc)2+ years of experience in...


  • Foster City, United States QuinStreet Full time

    Job DescriptionJob DescriptionPowering Performance Marketplaces in Digital MediaQuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and "research and compare" consumers with brands. We run these virtual- and private-label marketplaces in one of the nation's largest media networks.Our industry leading segmentation...


  • Jersey City, New Jersey, United States ST2 ManTech Advanced Systems Intl Full time

    Job SummaryWe are seeking a highly skilled Senior Platform Engineer to join our team at ST2 ManTech Advanced Systems Intl. as a Cloud Security Specialist. This is a remote position that requires a strong background in cloud security, platform engineering, and DevSecOps.Key ResponsibilitiesDesign and implement secure cloud-based Platform-as-a-Service...


  • Jersey City, United States Meta Resources Group Full time

    Our client A large financial firm is looking for a CIAM Platform Engineer who will work with the Customer Identity Access Management Team Production Support the IDaaS provider and other technology teams and vendors to understand the infrastructure of the CIAM Platform lead CIAM DevOps and help troubleshoot fix or direct platform issues to the correct party....


  • Jersey City, New Jersey, United States Meta Resources Group Full time

    Job SummaryWe are seeking a highly skilled CIAM Platform Engineer to join our team at Meta Resources Group. As a CIAM Platform Engineer, you will be responsible for ensuring the smooth operation of our Customer Identity Access Management platform.Key ResponsibilitiesPlatform Support: Collaborate with the Customer Identity Access Management Team, Production...

  • Software Engineer III

    3 months ago


    Jersey City, United States JPMorgan Chase & Co. Full time

    Apply your skillsets to drive innovation and modernize the world's most complex and mission-critical systems There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems. As a Site Reliability Engineer...

  • Platform Engineer

    2 weeks ago


    Texas City, United States Saxon Global Full time

    Platform Reliability Engineer Summary The Platform Reliability Engineer is responsible for supporting the core infrastructure including compute, storage, cloud, identity, and application support for our client. The position will assist with managing a complex enterprise scale application and infrastructure environment, which includes robust Windows...

  • Platform Engineer

    3 weeks ago


    Pearl City, United States Zachary Piper Full time

    Zachary Piper Solutions is seeking a Platform Engineer in support of a long-term Defense project located in Pearl City, Hawaii. The Platform Engineer will facilitate the transition from the current cloud platform to a new environment. This is an onsite opportunity that will provide relocation support if needed.Responsibilities of the Platform...


  • Jersey City, New Jersey, United States Connvertex Technologies Inc. Full time

    Job DescriptionCompany: Connvertex Technologies Inc.Job Title: Senior Duck Creek Platform EngineerJob Type: Full-timeLocation: RemoteJob Category: Software EngineeringAbout Us: Connvertex Technologies Inc. is a leading provider of technology solutions for the insurance industry.Job Summary: We are seeking an experienced Senior Duck Creek Platform Engineer to...


  • jersey city, United States JPMorgan Chase & Co Full time

    Job DescriptionJOB DESCRIPTIONApply your skillsets to drive innovation and modernize the world's most complex and mission-critical systemsThere’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.As a...


  • Jersey City, United States JPMorgan Chase & Co Full time

    Job DescriptionJOB DESCRIPTIONApply your skillsets to drive innovation and modernize the world's most complex and mission-critical systemsThere’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical...


  • Jersey City, New Jersey, United States JPMorganChase Full time

    Job Description Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products.As a Senior Lead Software Engineer at JPMorgan Chase within the Identity, Federation and Directory Product Line of Infrastructure Platforms team, you are an integral part of an agile team that works to...

  • Platform Engineer

    3 weeks ago


    Kansas City, United States HART, INC. Full time

    Job DescriptionJob DescriptionDescription:At Hart, we are on a mission to revolutionize the healthcare information technology industry through data transformation and accessibility. As a rapidly growing start-up, we specialize in providing advanced solutions that empower health systems and channel partners to optimize their operations, improve patient...


  • Neptune City, United States Hackensack Meridian Health Full time

    Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...


  • Jersey City, United States Combined Insurance Full time

    Global Platform ArchitectCombined Insurance - Jersey City, NJChubb has an opportunity for a Global Platform Architect who will be an expert in ServiceNow and have a proven methodology and best practice for implementation of the ServiceNow platform and associated modules. To be successful the Platform Architect - ServiceNow will have a process definition...

  • Head of Engineering

    3 weeks ago


    Jersey City, United States Chubb Full time

    Join us on our digital-first journey and join the magic that is happening right now at Chubb. Our teams are innovating, iterating, and solving customer problems at a rapid pace. We are building upon our strength of delivering superior coverage and customer experience by leading the modernization of what insurance does and how we deliver it in a digital way....

  • Platform Engineer

    2 months ago


    Oklahoma City, Oklahoma, United States Marriott Full time

    Job Number Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARYPlatform Engineer, Kubernetes will support the delivery and operations to deploy and scale the Kubernetes Platform. This person will join...


  • Jersey City, United States Chubb Full time

    Job Description Chubb has an opportunity for a Global Platform Architect who will be an expert in ServiceNow and have a proven methodology and best practice for implementation of the ServiceNow platform and associated modules. To be successful the Platform Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be...


  • Jersey City, United States Chubb Full time

    We are seeking a dynamic leader to head up our Global Operations team, focusing on Core Application Integrations, API Management, and Business Process Management (BPM). This isn't just a job—it's an opportunity to transform how technology empowers our business. We're looking for someone in this role with experience and expertise spanning application...


  • Jersey City, United States DTCC- The Depository Trust & Clearing Corporation Full time

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and...