Utilities Senior Customer Service Specialist
6 days ago
Job Summary:
We are seeking a highly skilled Utilities Senior Customer Accounts Specialist to join our team at the County of Charlotte Florida. As a key member of our team, you will be responsible for providing exceptional customer service and support to our utility customers.
Key Responsibilities:
- Provide information and answer questions regarding utility services and billing issues.
- Act as a lead worker in work groups or on special projects.
- Resolve complex customer complaints and issues in a timely and professional manner.
- Collaborate with internal teams to ensure seamless customer service delivery.
- Develop and implement process improvements to enhance customer satisfaction and experience.
Requirements:
- High school diploma or equivalent required.
- 2+ years of experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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