Medical Office Coordinator FT 80 hours/Bi-weekly

5 days ago


North Springfield, Vermont, United States Springfield Medical Care Systems, Inc. Full time

**Job Summary**

The Administrative Support Professional will be responsible for ensuring a positive patient experience in our healthcare setting. This includes greeting patients, managing telephone calls, and performing all aspects of patient registration and scheduling.

As a key member of our team, the Administrative Support Professional will work collaboratively with other staff members to deliver high-quality care and contribute to a positive work culture.

Responsibilities:

  • Manage front-end administrative duties to meet patient needs efficiently and effectively.
  • Promptly handle telephone calls professionally, including voicemail and answering service messages.
  • Schedule patient appointments according to office protocols to ensure timely access.
  • Triage phone calls for immediacy of problem and route messages to nurse or practitioner as necessary.
  • Perform department inbox management functions systematically and promptly.
  • Handle all PHI requests according to North Star Health policy.
  • Greet patients in a professional, polite, prompt, helpful, friendly, positive, and welcoming manner.
  • Maintain professional composure when dealing with difficult situations.
  • Demonstrate flexibility in work schedule and location based on organizational needs.
  • Show competency in all areas of registration and appointment workflows.

Requirements:

  • High School diploma or equivalent required.
  • Prefer experience in customer service or healthcare related roles.
  • Working knowledge of medical terminology and HIPAA regulations.

We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience, and a comprehensive benefits package. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, please submit your application.



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