Patient Registration Coordinator
6 days ago
We are seeking a skilled Medical Office Coordinator to join our team at North Star Health.
About North Star Health:
- We are a federally qualified health center with locations in Southern Vermont and New Hampshire.
- We value our employees and offer a competitive benefits package.
Job Summary:
- The Medical Office Coordinator will be responsible for managing front-end administrative tasks, greeting patients, and handling telephone calls.
- Perform all aspects of patient registration, scheduling, document administration, and reception while maintaining North Star's customer service standards.
Duties and Responsibilities:
- Efficiently manage front-end administrative tasks, including patient registration and scheduling.
- Professionally handle telephone calls and messages, including voicemail and patient portal messages.
- Triage phone calls for immediacy and route messages to the nurse or practitioner as necessary.
- Manage department inbox and appointment functions, including appointment ticklers and reminders.
- Handle PHI requests according to North Star Health policy.
- Maintain a professional and welcoming demeanor when interacting with patients.
Requirements:
- High School diploma or equivalent.
- Prefer experience in customer service or healthcare-related roles.
- Working knowledge of medical terminology and HIPAA regulations.
Estimated Salary:$55,000 - $75,000 per year, depending on experience and qualifications.
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