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Resort Hospitality Representative

2 months ago

Orlando, Florida, United States Loews Hotels Full time

Job Summary:

We are seeking a highly skilled and customer-focused Resort Front Desk Agent to join our team at Loews Hotels & Co. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:

  • Guest Registration: Welcome and register guests in a friendly, professional, and efficient manner, ensuring all necessary information is collected and processed accurately.
  • Cash Handling: Perform check-out and cash handling activities in accordance with established cash handling procedures, maintaining a high level of accuracy and attention to detail.
  • Communication: Possess excellent communication skills, with the ability to effectively interact with guests, colleagues, and management, ensuring a positive and respectful experience for all.
  • Teamwork: Collaborate with other hotel departments to ensure seamless guest experiences, responding to guest inquiries and resolving any issues in a timely and professional manner.

Requirements:

  • Availability: Requires full availability, including days, nights, weekends, and holidays, to meet the needs of our guests.
  • Language Skills: Basic English language communications required, with the ability to effectively communicate with guests and colleagues.
  • Computer Skills: Basic computer skills, with experience in Opera preferred.