Technical Support Specialist
5 days ago
About the Role
This is an exciting opportunity to join Carilion Clinic as a Technical Support Specialist.
We are seeking an experienced professional to provide technical support for our enterprise infrastructure, including desktop hardware and peripherals. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving technical issues, performing installations and configurations, and providing excellent customer service.
Key Responsibilities
- Troubleshoot and resolve technical issues related to desktop hardware, software, and peripherals.
- Perform installations and configurations of desktop hardware and peripherals, including PCs, laptops, printers, and telephony systems.
- Provide technical support to clients, vendors, and internal teams, ensuring prompt resolution to identified problems.
- Assist with small-scale projects involving installation and changes to desktop assets.
- Demonstrate proficiency in multiple technologies, including desktop/laptop hardware, printers, and telephony.
- Manage small projects and meet deadlines with moderate supervision from more experienced peers, Supervisor, and/or Manager.
- Serve as a Subject Matter Expert (SME) for at least one technology.
Requirements
- Associates Degree in a related field or equivalent work experience.
- Minimum two years' experience in computer electronics, PC and/or telephony support.
- Experience in microcomputers and supporting desktop hardware/software required.
- Valid Virginia drivers' license and dependable transportation.
- CompTIA A+, Dell Hardware Certification (WPD), and other relevant certifications preferred.
About Us
Carilion Clinic is a not-for-profit health system built on progress and partnerships. We offer a collaborative environment where innovation happens, and ideas are valued. Our team is always learning, never discouraged, and forever curious.
Estimated Salary: $55,000 - $65,000 per year, depending on experience. The salary range has been calculated based on the location and industry standards. This figure may vary based on individual qualifications and performance.
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