Medical Support Specialist EMT-A, EMT-I

1 week ago

Roanoke, Virginia, United States Biolife Plasma Services Full time

Job Overview


BioLife Plasma Services is a leading provider of plasma-based therapies. We are committed to delivering exceptional patient care and customer service. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors.



About the Role

This position requires 6-8 weeks of travel for training purposes. All travel expenses will be covered by the company, including flights, rental car, lodging, and meals. The Medical Support Specialist determines donor eligibility to donate plasma, management of donor adverse events, review of laboratory test results, and donor notification of unsuitable test results. The Medical Support Specialist works under the direct supervision of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the supervision of the Center Physician for medical issues.



Responsibilities

  • Donor Eligibility (85%)

    • Determine donor eligibility accurately and in a timely manner, to include proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE) as required.
    • Evaluate and manage donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the execution of Center Physician's standing orders and donor transport to emergency care facilities.
    • Manage donor deferral; reviews test results and notify donors of unsuitable test results per applicable SOPs.
    • Initiation and investigation of Post Donation Information (PDI).
    • Refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, problem solving, or guidance concerning medical or technical issues, including donor safety and eligibility.
    • Demonstrate continued competency in the performance of job responsibilities and complete periodic assessment with the Center Physician per applicable SOPs.


Assist the EHS program

  • Conduct pre-placement evaluation of new hires to include assessment of medical history questionnaire.
  • Support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable.
  • Maintain applicable employee medical records.
  • Member of EHS site committee and assist in training of employees, as required.
  • Manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents.
  • Administer first aid to employees as needed.
  • Act as Pandemic Coordinator when authorized by EHS.
  • Supports investigations associated with pandemic threats within local community as indicated by EHS or Medical Affairs.


May perform all required duties in the area of Medical History

  • Greet donors as they enter and exit the donor floor.
  • Take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system.
  • Perform finger stick, test sample, and record other donor measures to include hematocrit, total protein and weight.
  • Enter donor information into the Donor Information System (DIS).


Interaction

  • Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)
  • Attend staff meetings and other team meetings as required.
  • Ability to multi-task and work as a team player.
  • Attention to detail and ability to work independently
  • Effective coaching and counseling skills.


Innovation

  • Cordinates with all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.
  • Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).


Complexity

  • Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.
  • Willingness to travel preferred. (less than 10%)


Essential Qualifications

  • Graduate of a recognized educational program.


Desired Qualifications

  • Bachelor's Degree preferred.
  • Minimum of two years in a clinical or hospital setting preferred.
  • FLSA Classification (US) - Non-Exempt
  • Other duties and responsibilities as assigned.


Benefits Summary

We offer a comprehensive benefits package, including:



  • A competitive salary range of $21.15-$29.09 per hour
  • U.S. based employees may be eligible for short-term incentives
  • U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others.
  • U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.


Location

USA - VA - Roanoke



Worker Type

Employee



Worker Sub-Type

Regular



Time Type

Full time

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