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Regional Service Manager

2 months ago

Corona, California, United States ENGEL North America Full time
Job Summary

ENGEL North America is seeking a highly skilled Regional Service Manager to lead our Customer Service Department. As a key member of our team, you will be responsible for managing and directing the daily operations of our assigned region, including in-house service advisers, service assistants, and outside field service technicians.

Key Responsibilities
  • Oversee the day-to-day operations of the assigned region within the Service Department
  • Lead, manage, and develop a team of 15 employees to provide top-tier support for customers in need of technical support related to our products
  • Collaborate with other Regions and Regional Service Managers to ensure complete service for customers across North America
  • Coordinate requirements of the customer base by supervising requests for startups, emergency breakdowns, retrofits, and technical service and support
  • Assist ENGEL employees with questions or issues related to spare parts, engineering, technical sales, service, retrofits, and accounting
Requirements
  • Bachelor's or Associate's Degree in engineering or equivalent work and industry experience
  • Minimum of 10 years' experience in the Injection Molding Industry, including the injection molding life cycle of mold setup, maintenance, processing, and quality
  • Strong computer skills in Microsoft Suite
  • SAP experience preferred but not required
Why ENGEL?

ENGEL is a global leader in the manufacture of plastics processing machines. We offer a competitive total compensation package to eligible employees, including health, dental, LTD, and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay, and holiday pay. We are an equal opportunity employer and welcome applications from qualified candidates.