Kodiak Product Support Specialist
2 days ago
Kodiak Solutions is a leading provider of healthcare software and services, offering a broad suite of solutions to help healthcare CFOs solve challenges across financial reporting, revenue cycle, and risk and compliance.
Job DescriptionWe are seeking a Product Support Analyst to join our team. As a Product Support Analyst, you will work within our Product Support Product Engineering team to support and/or implement software via assigned incidents, requests, and changes provided by, and overseen by, technical leadership.
Key Responsibilities- Learning technical skills required to resolve customer support cases/requests.
- Learning team structure and way of work to deliver assigned items in established timelines.
- Gaining an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities.
- Learning to balance individual workload across different types of requests leveraging ticketing system.
- Learning compliance standards across various product areas.
- Leveraging documentation related to products and services tasked with supporting/implementing.
- Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience.
- 0-2 years of relevant experience in product support and/or product implementation.
- Exposure to Microsoft SQL Stack (T-SQL, SSIS, SSRS).
- Ability to develop product knowledge in a domain area, and across product lines.
- Ability to work in a shifting environment while maintaining various levels of standardization and consistency.
- Experience with ticketing system(s) preferably ServiceNow.
- Experience with Microsoft Azure and/or Snowflake, a plus.
- Technology certification, a plus.
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