Kodiak Product Support Specialist

2 days ago


Cleveland, Ohio, United States Crowe Full time
About Kodiak Solutions

Kodiak Solutions is a leading provider of healthcare software and services, offering a broad suite of solutions to help healthcare CFOs solve challenges across financial reporting, revenue cycle, and risk and compliance.

Job Description

We are seeking a Product Support Analyst to join our team. As a Product Support Analyst, you will work within our Product Support Product Engineering team to support and/or implement software via assigned incidents, requests, and changes provided by, and overseen by, technical leadership.

Key Responsibilities
  • Learning technical skills required to resolve customer support cases/requests.
  • Learning team structure and way of work to deliver assigned items in established timelines.
  • Gaining an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities.
  • Learning to balance individual workload across different types of requests leveraging ticketing system.
  • Learning compliance standards across various product areas.
  • Leveraging documentation related to products and services tasked with supporting/implementing.
Qualifications/Requirements
  • Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience.
  • 0-2 years of relevant experience in product support and/or product implementation.
  • Exposure to Microsoft SQL Stack (T-SQL, SSIS, SSRS).
  • Ability to develop product knowledge in a domain area, and across product lines.
  • Ability to work in a shifting environment while maintaining various levels of standardization and consistency.
  • Experience with ticketing system(s) preferably ServiceNow.
  • Experience with Microsoft Azure and/or Snowflake, a plus.
  • Technology certification, a plus.


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