Construction Products Support Specialist

3 days ago


Cleveland, Ohio, United States RPM International Inc Full time
Job Title: Construction Products Support Specialist

At RPM International Inc, we are seeking a highly skilled Construction Products Support Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional technical support to our customers, distributors, and sales teams.

Key Responsibilities:
  • Provide expert technical support via phone, email, and online platforms to customers, distributors, and sales teams.
  • Develop and maintain comprehensive product knowledge, including product features, benefits, and applications.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless product support.
  • Assist in the development of technical sales tools, such as product guides, brochures, and website content.
  • Participate in product training and demonstrations to internal and external customers.
Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • Previous call center or technical support experience.
  • Strong product knowledge and technical skills.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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