Project Coordinator/Specialist

3 weeks ago


New York, New York, United States Russell Tobin & Associates Full time
About the Role:

We are seeking a highly skilled Project Coordinator/Specialist to join our team at Russell Tobin & Associates. As a key member of our Platform Operations organization, you will be responsible for onboarding restaurant merchants and implementing strategic programs that enhance the merchant experience throughout their life cycle on our platform.

You will work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants. Your primary focus will be on creating and executing plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants.

As a Project Coordinator/Specialist, you will be responsible for:

  • Interface directly with merchant restaurants and work tirelessly to improve their experience
  • Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
  • Perform a lot of hands-on work with hardware in addition to learning the ins-and-outs for client software configuration
  • Create merchant training materials to encourage staff understanding and adoption
  • Train merchant staff on effectively using new platforms
  • Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
  • Be able to achieve immediate results and adapt in an evolving work environment
  • Look for ways to improve and want to shape the direction of the company

Requirements:

  • Bachelor's degree or equivalent work experience
  • 4-5 years of work experience in account management, systems implementation, customer support, or hospitality
  • Able to complete tasks accurately, effectively and on time with superb attention to detail
  • Experience working successfully cross-functionally with individual contributors
  • Excellent external and internal customer support skills
  • Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes
  • Experience working successfully cross-functionally with other departments

Benefits:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.


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