Technical Support Specialist

3 weeks ago


Mastic Beach, New York, United States MyCareersFuture Full time
Job Summary

We are seeking a highly skilled Tier 2 Support Engineer to join our team in Singapore. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our IT systems and providing technical support to our users.

Key Responsibilities
  • Oversee the daily operation and maintenance of IT systems, including servers, networks, and applications.
  • Provide guidance, support, and training to junior team members.
  • Assist in developing and implementing IT operational policies, procedures, and standards.
  • Develop and maintain documentation for IT systems, configurations, and procedures.
  • Collaborate with internal and external parties to support IT projects and initiatives.
  • Manage relationships with customers, vendors, and service providers.
  • Coordinate with the business and finance teams to oversee budget calculations and purchase-related matters.
  • Respond to and resolve escalated IT issues and incidents.
  • Analyse IT operations metrics and KPIs to prepare reports and presentations for management.
  • Serve as a subject matter expert for IT operations staff.
Requirements
  • Must possess at least a bachelor's degree in any field.
  • Must have a minimum of 3 years of experience in operations or project management within the ICT industry.
  • Must have technical troubleshooting skills for well-known hardware and software.
  • Must have experience with incident management (ITIL).
  • Must be familiar with system administration tasks and competent in operating systems.
  • Intermediate knowledge of IT infrastructure, including networking technologies, is a plus.
  • Must possess excellent communication skills.
  • Must be reliable and produce consistently high-quality work.
  • Must have a user-oriented, supportive mindset.
  • Should be good at multitasking, with the ability to make quick decisions and take prompt action.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Please send your application highlighting your relevant experience, current/expected salary, and availability information. A latest MS-WORD Resume is required.



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