Technical Support Specialist

2 weeks ago


Mastic Beach, New York, United States MyCareersFuture Full time
Job Summary

We are seeking a highly skilled and experienced IT Support Specialist to join our team at MyCareersFuture. As a key member of our Desktop Team, you will be responsible for providing top-notch technical support to our users, ensuring seamless IT operations, and driving service excellence.

Key Responsibilities
  • Provide first-call resolution, escalate tickets, and track closure within agreed SLAs using ESM tools like ServiceNow.
  • Perform asset tracking, monitor corporate system health, and escalate abnormalities to the Team Lead.
  • Offer dedicated support for VIP users, provide guidance on self-service support, and adhere to ITIL processes and frameworks.
  • Collaborate with the EDX team to implement service improvement plans and ensure best practices in IT service management.
Requirements
  • Degree in Computer Science, Information Technology, or a related field (preferred).
  • 2-5 years of experience in a service desk or technical support role, with exposure to various devices and applications in a corporate environment.
  • Proficiency in Windows OS, Active Directory, corporate network, and common hardware/software troubleshooting for Windows laptops.
  • Strong proficiency in Microsoft 365 applications and services, as well as Microsoft Azure.
  • Experience with endpoint protection solutions, video conferencing, and AV solutions, and troubleshooting.
  • Proficiency in using ESM tools like ServiceNow.
  • High level of customer service orientation.


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