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Senior Technical Support Specialist

2 months ago


Mastic Beach, New York, United States MyCareersFuture Full time

**Job Summary**

MyCareersFuture is seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing expert-level technical support to our clients.

**Key Responsibilities**

  • Technical Support: Provide timely and effective technical support to clients, including troubleshooting, resolving issues, and escalating complex problems.
  • ITIL Certification: Possess ITIL certification and demonstrate a strong understanding of ITIL principles and practices.
  • Capital Markets Domain Expertise: Have a good understanding of the Capital Markets domain and market activities, including financial instruments, trading lifecycle, and market data.
  • Asset Control Software Expertise: Have relevant experience working with Asset Control software and be proficient in its use.
  • External Source Experience: Have experience working with external sources such as Bloomberg and Reuters.
  • Technical Proficiency: Possess strong technical skills in SQL, Unix/Linux scripting, and other relevant technologies.
  • Communication and Interpersonal Skills: Demonstrate excellent communication and interpersonal skills, including the ability to interact with clients and colleagues effectively.

**Requirements**

  • 8+ Years of Experience: Have at least 8 years of experience in application support activity.
  • ITIL Certification: Possess ITIL certification.
  • Capital Markets Domain Knowledge: Have a good understanding of the Capital Markets domain and market activities.
  • Asset Control Software Experience: Have relevant experience working with Asset Control software.
  • External Source Experience: Have experience working with external sources such as Bloomberg and Reuters.
  • Technical Proficiency: Possess strong technical skills in SQL, Unix/Linux scripting, and other relevant technologies.
  • Communication and Interpersonal Skills: Demonstrate excellent communication and interpersonal skills.

**What We Offer**

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team Environment: A collaborative and supportive team environment.