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Senior Technical Support Specialist
2 months ago
**Job Summary**
MyCareersFuture is seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing expert-level technical support to our clients.
**Key Responsibilities**
- Technical Support: Provide timely and effective technical support to clients, including troubleshooting, resolving issues, and escalating complex problems.
- ITIL Certification: Possess ITIL certification and demonstrate a strong understanding of ITIL principles and practices.
- Capital Markets Domain Expertise: Have a good understanding of the Capital Markets domain and market activities, including financial instruments, trading lifecycle, and market data.
- Asset Control Software Expertise: Have relevant experience working with Asset Control software and be proficient in its use.
- External Source Experience: Have experience working with external sources such as Bloomberg and Reuters.
- Technical Proficiency: Possess strong technical skills in SQL, Unix/Linux scripting, and other relevant technologies.
- Communication and Interpersonal Skills: Demonstrate excellent communication and interpersonal skills, including the ability to interact with clients and colleagues effectively.
**Requirements**
- 8+ Years of Experience: Have at least 8 years of experience in application support activity.
- ITIL Certification: Possess ITIL certification.
- Capital Markets Domain Knowledge: Have a good understanding of the Capital Markets domain and market activities.
- Asset Control Software Experience: Have relevant experience working with Asset Control software.
- External Source Experience: Have experience working with external sources such as Bloomberg and Reuters.
- Technical Proficiency: Possess strong technical skills in SQL, Unix/Linux scripting, and other relevant technologies.
- Communication and Interpersonal Skills: Demonstrate excellent communication and interpersonal skills.
**What We Offer**
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Team Environment: A collaborative and supportive team environment.