Principal User Researcher

4 weeks ago


Seattle, Washington, United States Apple Full time
Job Summary

As a Principal User Researcher on the Artificial Intelligence and Machine Learning (AIML) team at Apple, you will play a key role in informing and influencing the development of AIML-powered technology and user experiences across our software, devices, and services.

Key Responsibilities

- Conduct human-centered research and analysis to understand user needs, behaviors, and pain points, and translate those insights into actionable recommendations to drive user-centered design into products that are more intuitive, useful, and delightful.
- Work closely and collaboratively with engineers, product managers, designers, and data scientists to understand business needs and constraints to align on research goals, develop appropriate study designs, and complete in-person and remote user studies on a variety of Apple products and features.
- Extract insights about usability, user experience, and user sentiment from qualitative and quantitative data, and recommend product or feature improvements based on findings to engineering, design, product management, product marketing, and executives.

Requirements

- BS/MS in behavioral/social sciences, such as psychology, neuroscience, human-computer interaction, human factors, or related field, or equivalent industry experience.
- 10+ years of experience in human-centered research (in-person and remote) for software and/or hardware products, with the ability to work independently and collaboratively with minimal supervision.
- Demonstrated experience designing and conducting user studies using established qualitative and quantitative methods (e.g. usability studies, interviewing, diary studies, questionnaire development and survey research, etc.).
- Proficient in analyzing large amounts of qualitative and quantitative data to identify themes, trends, and other results, and creating visualizations and informative presentations to communicate data, insights, and recommendations effectively to all levels and disciplines of an organization.

Preferred Qualifications

- Ph.D. in behavioral/social sciences, such as psychology, neuroscience, human-computer interaction, human factors, or related field, or equivalent industry experience.
- Proficient using any data analysis and visualization software, and/or programming languages for data analysis (e.g. Matlab, JMP, SPSS, Python, R, Tableau, etc.). Experienced using spreadsheet and presentation software (e.g. Numbers, Excel, Keynote, PowerPoint, Adobe Illustrator, etc.).
- Prior research experience with virtual assistants, speech recognition, natural language understanding, voice input, smart home devices, artificial intelligence, or machine learning.
- Prior experience working in user research labs with recording equipment and specialized tools such as vision or motion tracking and/or simulators.
- Ability to develop novel approaches to researching complex user experience problems.
- Previous experience as a Product Manager or Strategy Consultant.

About Apple

At Apple, we believe that great work comes from people who are passionate about what they do. We're committed to creating innovative products and experiences that enrich people's lives. If you're passionate about user research and want to join a team that is shaping the future of technology, we encourage you to apply for this role.

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