Principal UX Designer, Pharmacy

3 weeks ago

Seattle, Washington, United States Amazon Full time
About the Role

Amazon Pharmacy is seeking a highly skilled Principal UX Designer to join our team. As a Principal UX Designer, you will be responsible for defining and shaping the future of the technology that drives the speed, scale, and safety of Amazon Pharmacy.

Key Responsibilities

- Conceptualize and design customer-centric experiences at the intersection of healthcare, design, business, and technology
- Drive customer empathy through research initiatives and close collaboration with our clinical customers
- Use diverse inputs — customer feedback, metrics, research findings — to identify and define new concepts and solutions to customer problems
- Develop and maintain detailed design specs for the end-to-end experience
- Communicate and specify design concepts, solutions, and needs to senior executives

About the Team

At Amazon Pharmacy, we are using design, service, and technology to change the way people think about medicine. Design is a vital part of our company's DNA — Amazon Pharmacy grew out of PillPack, which has been recognized by Time, Fast Company, and the Cooper Hewitt Museum of Design for our customer experience.

Requirements

- Bachelor's degree
- 10+ years of experience as a user experience designer, interaction designer, product design, or similar UX-related role
- Strong portfolio of innovative design work that demonstrates industry-leading design and business success and depth of work in UX, visual design, and service design (wireframes, journey maps, personas)
- Experience designing services and delivering UX solutions for projects of large scope and complexity
- Fluency in best practices for information architecture, interaction design, and user-centered design processes
- Strong practical knowledge of user-centered design methodologies, usability principles, and web-based information architecture and design

Preferred Qualifications

- Experience in consumer healthcare experiences or other complex and highly regulated industries (i.e. Finance)
- Working knowledge of the design process, including experience with design specs
- Familiarity with Adobe Creative Suite, Sketch, Figma, and various project management tools
- Openness to learning new skills including new software, products, and ways of working
- Positive energy and leadership capabilities, as well as a willingness to work outside of a typical content role to deliver holistic solutions to customer problems
- Excellent verbal and written communication skills

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