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Fitness Operations Manager
2 months ago
The Assistant Manager will be responsible for assisting the General Manager in overseeing gym operations to ensure an exceptional member experience and a financially successful club. This role involves leading a team of employees in a positive and motivating manner, with a focus on employee training and development.
Key Responsibilities- Recruit, hire, train, and develop a high-performing team of Member Service Representatives, Trainers, and Custodians.
- Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring team members follow superior customer service guidelines.
- Team Management:
- Schedule team members and ensure all shifts are covered.
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
- Resolve team member issues or concerns.
- Discuss team member disciplinary measures with General Manager/Area Manager.
- Involved in all front desk-related activities, including:
- Answering phones in a friendly manner and assisting callers with various questions.
- Checking members into the system.
- New member sign-up.
- Taking prospective members on tours.
- Facilitating all member requests, issues, and questions.
- Ensure prompt opening and closing of the gym.
- Oversee cleanliness and maintenance of the facility, including taking responsibility for the largest section of cleaning daily.
- Manage marketing efforts by ensuring the team is aware and trained on all marketing promotions.
- Authorize expenditures and refunds. Make daily bank deposits.
- Prepare HR-related forms and send to Corporate Human Resources Team.
- Track statistics and reports (weekly, monthly, annually).
- Backup support for any team member who is absent.
- Customer service background preferred.
- Must be 18 years of age or older.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Strong listener with the ability to empathize and problem-solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent preferred.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Ability to work 3rd shift (overnights).
- Must be able to occasionally lift up to 50 lbs.
- Will encounter toxic chemicals during shift.
- Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.
We are here to provide a unique environment in which anyone can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected.
We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ). Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters but is instead focused on general fitness.
At PF Supreme, we've worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling careers, and truly deliver the Judgement Free experience to our members.
Job Benefits- Free Black Card gym membership at all in-network locations.
- Benefits including: medical, 401k, and supplemental insurance.
- Discounts on merchandise sold at the club.
- Discounts on movie tickets, theme parks, hotels, attractions, and more.
- A fun, energetic work environment with a fast-growing organization.
