Fitness Studio Manager
4 weeks ago
At Barry's Bootcamp, we're seeking a highly motivated and customer-focused individual to join our team as a Manager on Duty. As a key member of our Front Desk Team, you will be the first point of contact for our clients and will be responsible for delivering exceptional customer service and ensuring a seamless experience for all studio visitors.
Key Responsibilities:- Provide top-notch hospitality to clients, including greeting, assisting, and checking in customers, responding to inquiries, and maintaining accurate records in our business management software.
- Collaborate with team members across departments to ensure efficient delivery of an exceptional customer experience, maintain clean and welcoming spaces, and promote our brand values.
- Maintain product knowledge for all studio retail operations and marketing initiatives.
- Guide clients on studio offerings, promotions, and special events.
- Assist studio management with daily tasks and projects as needed.
- Lead by example, showcasing exceptional brand skills while on shift and mentoring junior staff to uphold Barry's hospitality and customer service standards.
- Take a leadership position in managing complex client inquiries and challenging studio situations, such as client or staff injuries, sound issues, etc.
- Establish and maintain effective communication with studio leadership on facilities, personnel, and client issues.
- Act as the primary point person for VIP visits, special events, and celebrations occurring while on shift.
- Oversee management of cash flow and the point of sale system while on shift.
- Uphold Barry's community and culture standards, living our company mission, vision, and values daily.
- Represent the Barry's brand within the studio and throughout the fitness community.
- Participate in enhancing the community with your studio and regional teams.
- Ability to work non-traditional hours, including early mornings, late evenings, weekends, and holidays.
- Strong hospitality skills with knowledge of principles and processes for providing customer service.
- Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with clients, peers, and supervisors.
- Ability to communicate effectively and in a time-sensitive manner.
- Excellent organization and time management skills.
- Ability to follow instructions in a fast-paced environment.
- Detail-oriented mindset, with an eye for customer satisfaction and cleanliness.
- Proven dependability and reliability.
- Friendly, outgoing personality and can-do, optimistic attitude.
- Professional in appearance and behavior at all times.
- Enthusiasm for the Barry's brand.
- Ability to kneel, bend, reach, climb, and stand for long durations of time.
- Ability to move and lift equipment and supplies of 30+ pounds.
- Minimum age of 18 years.
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