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Medical Assistant/Referrals Coordinator

2 months ago

Oakland, California, United States LifeLong Medical Care Full time
Job Summary

We are seeking a highly organized and detail-oriented Medical Assistant/Referrals Coordinator to join our team at LifeLong Medical Care. In this role, you will provide exceptional patient care and support to our healthcare team.

Responsibilities
  • Process referral requests from providers and communicate with them as needed to clarify.
  • Request urgent appointments as necessary.
  • Verify current insurance information and contact HMOs, PPOs, Medi-Cal/Medicare, or other special funding sources to obtain authorizations for reimbursement.
  • Follow up on all referrals and maintain accurate tracking in NextGen and i2i.
  • Coordinate efforts with Health Information Technicians to ensure medical report information is received and placed in the chart.
  • Perform other duties as assigned by the Supervisor.
Medical Assistant Duties
  • Utilize an Electronic Health Record system to document patient registration, chief complaint, vital signs, review of systems, medication and health history, community health measures, including tobacco use, and patient tracking.
  • Perform patient discharge activities, including but not limited to completion of referral forms, instructions regarding filling prescriptions, making appointments, copying forms, and other activities as needed.
  • Prepare exam rooms before and after patient examinations according to clinic infection control procedures.
  • Perform injection of vaccines and basic in-clinic lab tests, including but not limited to urine dipstick, hemoglobin A1C, regular hemoglobin, rapid strep, pregnancy test, and glucose level tests as ordered by providers.
  • Perform phlebotomy when Lab Technicians are not available.
  • Perform EKG, ear lavage, audiometry testing, and other tests as necessary.
  • Provide patient education and information as instructed by clinic practitioners and clinic protocols.
  • Clean, sterilize, and stock reusable instruments as needed.
  • Test medical and laboratory equipment in accordance with regulatory guidelines.
  • Chart prep.
Qualifications
  • Commitment to providing primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins.
  • Strong organizational, administrative, multi-tasking, prioritization, and problem-solving skills.
  • Ability to work effectively under pressure in a positive, friendly manner and to be flexible and adaptive to change.
  • Ability to effectively present information to others, including other employees, community partners, and vendors.
  • Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
  • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
  • Excellent interpersonal, verbal, and written skills.
  • Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident, and sensitive staff.
  • Ability to see how one's work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
  • Make appropriate use of knowledge/expertise/connections of other staff.
  • Be creative and mature with a 'can do', proactive attitude and an ability to continuously 'scan' the environment, identifying and taking advantage of opportunities for improvement.
Requirements
  • High school diploma or GED and successful completion of an accredited Medical Assistant Program.
  • Three years of administrative experience in a medical or human services setting.
  • Knowledge of medical terminology and insurance.
  • Experience with electronic health records.
  • Proficient in Microsoft Office Word, Excel, Outlook, and Internet, and ability to type 50 wpm.
Preferred Qualifications
  • College degree in a related field.
  • Community or Public Health experience.
  • EPIC experience.