Program Coordinator, CAM Support Line
1 week ago
Position Title: Program Coordinator, CAM Support Line
Sector: Communications
Employment Category: Fixed Term
Employment Type: Full-Time
Location: Remote
Work Arrangement: Fully Remote
Position Overview
We are seeking a dedicated Program Coordinator for the Central American Minors (CAM) Support Line. In this pivotal role, you will be instrumental in delivering information and assistance to families navigating the CAM program.
Key Responsibilities
- Address client inquiries through various communication channels including phone, text, and email
- Evaluate callers for CAM eligibility and guide them through the necessary procedures
- Assess client needs and connect them with local resources
- Identify and report on common issues encountered during processing
- Provide essential Know Your Rights information and orientation for arrivals
- Support the team with administrative tasks
Qualifications
- Bilingual proficiency in Spanish and English is required
- Proficient in Microsoft Office Suite
- Strong attention to detail and accuracy
- Ability to thrive in a dynamic work environment
- Exceptional communication skills in both English and Spanish
Educational Background
- Bachelor's degree or equivalent professional experience
- 1-2 years of relevant work experience
- Experience in the resettlement or immigration sector is advantageous
Work Environment
- Remote position with potential for occasional weekend and evening hours
Compensation and Benefits
The International Rescue Committee offers competitive compensation based on various factors including job type and market conditions. Benefits include retirement plans, paid time off, insurance options, and additional perks.
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