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The Texas Department of Aging & Disability Services is seeking a dedicated professional to join our Program Support Unit (PSU) as a Community Care Worker III. This role involves performing moderately complex tasks related to managed care Long Term Services and Supports (LTSS).
In this position, you will engage frequently with case managers in Community Care Services Eligibility (CCSE), individuals enrolled in or applying for waiver services, service providers, LTSS Managed Care Organizations (MCOs), relocation specialists, nursing facility personnel, and various stakeholders within the Health and Human Services Commission.
Working under general supervision, you will have moderate latitude for the use of initiative and independent judgment. Your responsibilities will include operating a computer and utilizing extensive knowledge of CCSE/PSU programs and software.
Key Responsibilities:
- Conduct case management activities, including assisting individuals in selecting a managed care organization (MCO) and determining eligibility for Medicaid waiver programs.
- Play a vital role in facilitating the transition of individuals from nursing facilities to community settings, ensuring a smooth process for all parties involved.
- Enter and validate waiver eligibility records in authorization systems, and communicate Medicaid Waiver program eligibility to members.
- Manage fair hearing requests for Medicaid Waiver program denials and oversee the transfer of Medicaid waiver program cases.
- Coordinate the aging out process for individuals enrolled in the Medically Dependent Children Program (MDCP).
Essential Functions:
- Attend work regularly and predictably in accordance with agency policies and perform additional duties as assigned.
- Develop, coordinate, and explain Medicaid waiver programs to applicants and members, ensuring clear communication of approval or denial notices.
- Validate eligibility in appropriate systems and register waiver program eligibility, authorizing MCOs to initiate approved services.
- Perform interest list activities, confirming contact information, mailing enrollment packets, and ensuring individuals are assessed for Medicaid Waiver programs.
- Interpret policies and coordinate activities related to transitioning individuals from nursing homes to community settings.
- Address continuum of care issues for Medicaid waiver members experiencing service gaps, coordinating with CCSE and MCOs as necessary.
- Assist members denied services in filing fair hearing requests and monitor the appeal process.
- Complete reports to monitor program operations and resolve enrollment errors, making referrals as needed.
Required Knowledge, Skills, and Abilities:
- In-depth knowledge of Medicaid waiver programs, policies, and procedures.
- General understanding of community and government service delivery systems, case guidelines, and regulations.
- Proficient communication skills, both oral and written, to effectively interact with diverse individuals.
- Ability to operate computer equipment and proficiency in software applications such as Outlook, Excel, and Word.
- Strong skills in managing stress and multi-tasking in high-pressure situations while maintaining professionalism.
- Capacity to identify and proactively address potential problems impacting service delivery.
- Ability to prioritize tasks and manage time efficiently to meet program goals and deadlines.