Senior Account Manager

4 weeks ago


Franklin TN, United States Thnks Full time
ROLE SUMMARY

The Senior Account Manager position at Thnks will be responsible for cultivating and expanding existing client partnerships. This role will work closely with internal teams to analyze customer feedback, develop strategies to drive growth, and identify new opportunities for Thnks. Key responsibilities include maintaining and strengthening relationships, increasing utilization of Thnks among existing clients, and leveraging data to inform business decisions.

KEY RESPONSIBILITIES
  • Maintain and strengthen relationships with existing clients to increase utilization of Thnks.
  • Develop and implement strategies to drive growth and expansion within existing client relationships.
  • Collaborate with internal teams to analyze customer feedback and develop scalable solutions.
  • Leverage data to inform business decisions and drive growth.

REQUIRED SKILLS AND QUALIFICATIONS
  • 4-6 years of Client Success experience managing high-profile clients.
  • Strong relationship-building skills with internal and external stakeholders.
  • Self-motivated team player with a collaborative and consultative style.
  • Ability to communicate clearly and tactfully with customers.
  • Comfort with data and reporting to monitor revenue and identify customer growth opportunities.
  • Ability to prioritize, multi-task, and perform effectively in a fast-paced environment.
  • Knowledge of account management principles, technologies, and processes.
  • Experience using Salesforce preferred.
  • Availability to travel as needed.


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