Senior Account Manager

21 hours ago


Franklin, United States Thnks Full time

SUMMARYThe Senior Account Manager position will be responsible for growing their own roster of existing Thnks client partnerships. This position will work to onboard new accounts to the Thnks platform (as needed), drive increased usage throughout their organizations and convert them into gratitude champions & Thnks advocates.You will work closely with internal teams (Business Intelligence, Sales, Product, and Marketing) to analyze and communicate customer feedback, develop scalable strategies and processes to hit activity and revenue targets, and identify new opportunities for Thnks with existing customers.DUTIES AND RESPONSIBILITIESMaintain & strengthen relationships and increase utilization (Spend & Volume) of Thnks among existing client rosterEvolve & enhance playbook to drive utilization through creative solutions (i.e. custom campaigns, price promotions, thought leadership content, events/conferences, etc.)Develop annual strategic plans linking Thnks to clear and measurable business objectivesIdentify expansion opportunities within existing client relationships for growthLeverage data to maintain & expand financial projections of business and monthly/quarterly pacing Creative thinking and innovative problem solving for both internal and external opportunitiesCollaboration within the Revenue functions of the organization: Marketing & SalesNECESSARY SKILLS AND QUALIFICATIONS4-6 years of Client Success experience managing high profile clients - B2B preferredStrong relationship building skills, with both internal and external stakeholdersSelf-motivated team player with a collaborative and consultative styleAbility to communicate clearly and tactfully when dealing with customer opportunitiesComfort with data and reporting to monitor revenue and identify customer growth opportunitiesAbility to prioritize, multi-task, and perform effectively in a fast-paced, dynamic environmentMeet with customers face to face to represent Thnks and strengthen customer relationshipsKnowledge of account management principles, technologies and processesExperience using Salesforce preferred.Availability to travel as needed.



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