Healthy Living Customer Service Associate

2 weeks ago

Pflugerville Texas, United States HEB Full time

Job Overview:
H-E-B is seeking enthusiastic and dedicated Partners who are ready to put in the effort and enjoy creating a welcoming atmosphere for our Customers.

Regardless of your background or career stage, we invite you to be part of our community where our People are our top priority.


As a Customer Service Associate in our Healthy Living Department, you will ensure that the department is well-stocked and maintained while delivering exceptional customer service.


Upon meeting eligibility requirements, you will have the opportunity to become an Owner in the company, so we value commitment, diligence, and a focus on quality and customer satisfaction.

'Partner-owned' signifies that our most valuable assets—our People—drive the innovation, growth, and success that establish H-E-B as a leader in omnichannel retailing.

Do you possess:
HEART FOR PEOPLE... a commitment to prioritizing Customers and Partners?

HEAD FOR BUSINESS... an understanding of how your actions impact our Customers and overall success?

PASSION FOR RESULTS... the initiative to take action and fulfill necessary tasks?

We are looking for candidates with:
- A high school diploma

- Strong communication and interpersonal skills

- The ability to thrive in a fast-paced environment

What will you be doing?

Customer Service / Sales Responsibilities:

  • Deliver outstanding customer service
  • Address customer inquiries regarding products and assist with selections; guide customers in locating store merchandise
  • Effectively merchandise products
  • Utilize suggestive selling techniques to fulfill customer needs and enhance department sales
  • Prepare work schedules for the department
  • Provide direction and training to department Partners

Stocking Responsibilities:

  • Stock and rotate items as necessary
  • Assist with inventory management; load, unload, and move products
  • Organize, clean, and prepare the back area for the night crew and incoming shipments
  • Arrange merchandise on pallets to present the department attractively to customers
  • Ensure the accuracy of shelf tags and signage in the department; may create or prepare signage as needed
  • Maintain standards in shrink, safety, inventory management, and sanitation
  • Inspect shipments for expired and damaged products to guarantee freshness and quality
  • Build, stock, maintain, and dismantle store displays
What is your background?

  • Minimum age of 18 (required)
  • 1+ years of relevant experience (preferred)
  • Completion of Basics of Safety training
Do you have the qualifications to excel as a Healthy Living Customer Service Associate at H-E-B?

  • Knowledge of natural foods, vitamins, minerals, macrobiotics, herbs, sports nutrition, organics, homeopathy, and aromatherapy
  • Excellent customer service and interpersonal skills
  • Strong verbal and written communication abilities
  • Effective time management, planning, and organizational skills
  • Proficient merchandising and selling skills
  • Leadership capabilities
  • Ability to manage multiple priorities and shift focus between projects/tasks in a dynamic environment
  • Capacity to train Partners
Can you...

  • Operate effectively in a fast-paced retail environment, performing detailed and precise tasks
  • Address customer complaints professionally and courteously
  • Constantly reach at waist level, grasp items
  • Frequently stand and walk
  • Occasionally reach overhead, at shoulder level, at knee level, at floor level, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, and perform fine motor movements
  • Occasionally be exposed to loud noises, varying temperatures, and wet conditions
  • Demonstrate the ability to lift 15 lbs and manage items exceeding 15 lbs

It is the responsibility of Partners to never lift beyond their own safe lifting capacity.
If an item is too heavy to lift, push, pull, or carry, the Partner must break the box down into lighter, smaller, more manageable components, or seek assistance from another Partner or a manager.

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