Guest Services Associate

2 weeks ago


Prescott, Arizona, United States Residence Inn by Marriott, Prescott Full time
Job Overview

The Front Desk position at Residence Inn by Marriott, Prescott involves delivering exceptional service to guests while ensuring a smooth and efficient operation at the front desk. This role requires a commitment to professionalism and teamwork, as you will collaborate with colleagues across various departments.

Key Responsibilities:

Customer Service Excellence: Provide outstanding service to guests at the front desk, addressing inquiries and resolving issues promptly.

Operational Knowledge: Stay informed about daily hotel operations, including updates on policies, procedures, and events.

Guest Registration: Conduct guest check-ins and check-outs, ensuring accurate room assignments and accommodating special requests.

Communication: Answer phone calls in a timely and professional manner, maintaining a courteous demeanor.

Cash Handling: Follow established cash handling and banking procedures, ensuring efficient guest check-out processes.

Property Management: Utilize Property Management Systems for reservations and ensure the confidentiality of guest communications.

Facility Maintenance: Maintain cleanliness at the front desk and back office areas, utilizing downtime for cleaning tasks.

Team Support: Assist fellow team members in their roles to ensure timely completion of tasks.

Emergency Preparedness: Be knowledgeable about emergency procedures and act accordingly when necessary.

Qualifications:

Ideal candidates will possess the following attributes:

  • Reliability and flexibility in scheduling, including availability on weekends and holidays.
  • Strong interpersonal skills to interact with guests and team members professionally.
  • Ability to manage conflict situations effectively.
  • Self-motivated and physically capable of performing job duties.

Please note that this is a drug-free workplace, and successful candidates will be required to pass a drug test.



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